Job Description

Team Leader



Job Profile





Main Purpose





To assist the Service manager in overseeing accommodation and support services for offenders, ex-offenders or people at risk of offending at a specified group of projects in accordance with Target Housing policies and procedures.





Accountabilities







Monitor or assist in monitoring, on an ongoing basis, and periodically audit, the services provided to ensure that they meet agreed standards and leads to continuous improvement.



Supervision to a proportion of the staff team.



Investigate and respond to complaints in order to identify and implement service improvement.



Take decisions on referral and allocations along with the Service manager so that accommodation is let to the highest priority clients, as defined in Target Housing's lettings policy.



Monitor service users' compliance with tenancy or licence agreements and take action to resolve non-compliance issues, including initiating possession procedures and representing Target Housing in court proceedings where necessary.



Implement Target Housing policies and procedures and monitor practice to ensure effective implementation and compliance. Contribute to the development of new policies and procedures and keep existing policies and procedures so that they meet current and future needs of service users and the organisation.



Manage the performance of the team as directed by the Service manager, so that it provides a consistent support service for service users and achieves targets and standards.



Build effective relationships with landlords and other commissioners to ensure that their expectations are fully met.



Ensure regular risk assessments at projects and of individuals, plan and implement actions to control risk to ensure the health and safety of service users and staff at all times



Ensure that all records (service users, staff, lettings, support plans, risk assessments, etc) are accurate and up to date.



Assist the Service Manager to ensure that all monitoring data returns to funders e.g. Supporting People/landlords are completed accurately and returned on time, and that appropriate data capture systems are in place and up-to-date.



Prepare reports for internal and external bodies so that project performance is reported accurately and on time.



Liaise with other agencies with regards to suitable 'move on' accommodation.



Keep up-to-date with any relevant health and safety developments, or changes in legislation or good practice.



Attend as required, meetings, conferences, seminars etc on behalf of Target Housing.



Develop Quality Assurance systems as requested and required and help in the monitoring and managing of quality assurance in the delivery of all of our services.



Deputise for the Service manager during periods of absence.



Liaise with external agencies such as probation, landlords, police, prisons and others as appropriate to the nature of the work of Target.



Aim to seek a resolution with regard to resident/neighbour disputes. Mediate during disputes between residents and decide on the appropriate action.



Perform other such duties as may be required to further the aims of Target Housing.



Adhere to Target Housing's policies, procedures and processes..

Person specifications

Up-to-date knowledge of supported housing



Over 2 years experience of working in a housing organisation



Experience of providing support or care to vulnerable clients




Understanding of the British judicial system

Competencies

Customer Focus (Critical)





Developing & Coaching Others (Critical)





Planning & Organising (Critical)





Confidence & Judgement (Very Important)





Integrity (Very Important)





Communication & Influencing (Very Important)





Team Work (Important)





Technical (Important)

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Diversity & Inclusion Ambassadors who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident employer.



If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.

Get in touch

If you have any questions about the role, please get in touch with Emma.moss@targethousing.org.uk



We look forward to speaking with you soon!

Please note: We reserve the right to close our vacancies early if sufficient applications are received.We recommend submitting your application as soon as possible!

Closing Date: 04/07/2025