Job Description

Team Leader

Location: 39 Silverbirch Road, Erdington B24

Hours: 35 per week

Salary: 24,954 per annum

New Outlook has been providing housing and care services to people with sensory impairment across the West Midlands for over 170 years.

An exciting opportunity has arisen for an individual with passion and determination to take a lead role in driving excellence within a small, 24-hour residential care home in Erdington.

39 Silverbirch Road is a CQC registered property that provides 24-hour specialist care and support to vulnerable adults aged 18-65 with a sensory impairment, and other complex needs.

As Team Leader, you will work with the Manager to lead the care team to deliver excellent outcomes for people with a range of complex needs. These include visual impairment, learning and/or physical disabilities and acquired brain injury.

You must have at least 2 years' care experience in a similar position, a Level 2 QCF/NVQ in Care and a willingness to participate in vocational training, e.g. NVQ 3, and have flexibility in shift/working patterns to meet the needs of the service.

You should have good organisational and communication skills both verbally and written, be flexible to the needs of the people we support and service, and have a 'can do' hands on approach to care.

The Team Leader role is varied and includes:

All aspects of care work; assisting with personal care, medication, shopping, meal preparation, person centred planning, activities Being a role model for the team and displaying good principles of care All aspects of staff management including rotas, recruitment, staff induction, supervision, appraisals and training Leading in the completion of assessments, care plans, reviews and case conferences Quality monitoring and data collection Liaising with professionals, relatives and advocates Maintaining quality standards, Health and Safety, and CQC requirements/compliance Shift work along with some weekend working Act as Duty Officer with allocating workloads Participating in the On-Call rota Taking charge of the service in the absence of the Manager Attending regular meetings and forums as directed Undertake and/or attend all required training To adhere to all policies and procedures
Please note, successful applicants

must be able to work 35 hours

per week,

without visa restrictions

, and will be required to provide enhanced DBS clearance, together with evidence of their Right to Work in the UK.

Benefits of working at New Outlook:

22 days Annual Leave (after your second year of service one additional day, subject to a maximum of three additional days) + 8 Bank Holidays

Employer pension contribution

Staff discount scheme

Employee Assistance Programme

Birthday leave

Long service awards

From our recent staff survey, our staff have told us that they are really engaged and feel proud to work for us and the people we support.

How to Apply:

Please apply with an up-to-date CV. If you would like a , please contact HR on 0121 602 6518. Please note, we are actively reviewing applications and may close this advert early if a successful candidate is found.

If you have any questions about this position, please contact Mandeep Kaur, Head of Operations - Residential Services, by email Mandeepc@newoutlook.org.uk

Closing Date:

14/12/25

Interviews:

Telephone interviews to take place on 19/12/25. If successful, a face-to-face interview will be arranged in Erdington B24

.

New Outlook is a Disability Confident employer.

No agencies.

Job Types: Full-time, Permanent

Pay: 24,954.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Employee discount Sick pay
Application question(s):

Please confirm, are you able to work 35 hours per week, without visa restrictions YES or NO?
Experience:

care work or similar: 2 years (required)
Licence/Certification:

Level 2 QCF/NVQ in Care (required)
Work authorisation:

United Kingdom (required)
Work Location: In person