Job Description

About the Role

We are looking for a motivated and customer-focused Branch Supervisor to support the day to day running of our Orkney Branch. This is a hands-on role with responsibility for people leadership, sales support, stock coordination and outstanding customer service. You will work closely with the Branch Manager to drive efficiency, team development and operational performance.

Key Responsibilities

People & Performance

Supervise daily branch operations and support staff performance Lead and motivate the branch team while supporting individual development Promote a positive work environment built on teamwork and shared goals Support training and skill development within the team Contribute to branch performance reviews and team meetings

Customer & Sales

Provide first-class service to trade and retail customers Respond to customer enquiries in person, by email and phone Convert showroom enquiries into sales opportunities Support technical product queries and upsell solutions where possible Process returns and customer documentation accurately

Operations & Administration

Ensure security of branch premises, stock and cash handling Maintain compliance with MIS Health & Safety procedures Process orders Assist with stock control and general branch administration Order parts for the workshop and support service workflow Maintain accurate records and reporting

Team Collaboration

Work closely with the Branch Manager and Workshop team Provide cross department support to ensure smooth branch operation Liaise with the other branches and suppliers as required Support other depots when needed Carry out any other reasonable duties requested by management

About You

Required

Excellent communication and customer service skills Confident decision maker with good problem-solving ability Strong numeracy, literacy and admin skills Basic IT skills (email, Excel, ordering platforms) Ability to work independently and as part of a team Positive approach to challenges and change Able to organise workload and adapt to priorities Confident ordering parts from supplier websites Experience in trade counter, retail, branch or depot environment Knowledge of tools, machinery or industrial equipment (desirable) Experience in stock control or parts ordering Previous cash handling responsibility Product or equipment training in a related industry

What we offer:

A company that backs its people - you'll never feel like just a number A trusted name across the Highlands and Islands, with loyal customers and a great reputation All the tools to succeed
Job Types: Full-time, Permanent

Work Location: In person