Job Description

Job Title:


Team Leader - Late/Night Shift (on site)



The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.



This role will be based on-site at the Maysfield contact centre and will cover the hours between 6pm and 7am rotational over 7 days per week.

Exceptional leadership skills

Provide mentorship, guidance and career development to members of your team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions. Identify actionable insights, suggest recommendations, and influence team strategy through effective communication. Advocate for users within their market, partnering with global and cross functional teams to develop global solutions. Demonstrated commitment to upholding a culture, centred around core values

Candidate Profile

---------------------



Significant experience in a complex fast paced environment Previous experience as a Team leader Proven people management experience in a similar role Strategic thinker with strong analytical and creative problem-solving skills Excellent written and verbal communication skills Passion for ensuring an excellent user experience Proven experience working with Social Media platforms Willingness to work a flexible schedule Work well under pressure and follow through on items to completion Highly motivated individual with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow instructions Nightshift fulltime rotational over 7 Days per week

Career Level Description

----------------------------


Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

Disclaimer

--------------

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.


Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.


Location:


GBR Belfast - Maysfield
Language Requirements:


Time Type:


Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Job Applicant Privacy Notice for California Residents