Job Description

JOB DESCRIPTION


Job Title: Team leader


Responsible to: Registered Manager / Service Manager


Job Location: Based at Launceston office, but travel required between sites and East


Devon area to meet the business need.


A Team Leader is traditionally someone who provides direction, instructions, and


guidance to a group of individuals, who can also be known as a team, for the purpose of


achieving a certain goal. An effective leader will know their team members' strengths,


weaknesses, and motivations.


Team leaders serve various roles in an organisation. Their job is to get tasks done by


using all of the resources available to them, including other employees or team


members. Our team leader must:

Develop a strategy with their own Manager that the team will use to reach its
goal

Help to identify any training that team members need through shadowing &
observations

Communicate clear instructions to team members Listen to team members' feedback Monitor team members' participation to ensure the training they are being
provided is being put into use, help to identify any "stars" in the company

Create clear & timely reports to update the Manager on the team's progress or
issues


The Team Leader role within our organisation will also be a very client facing role, with


you being out and about reviewing client care needs, completing assessments and


overseeing their care delivery. The Team Leader role is the link for both clients and staff,


to the office and further advice and support.


Building strong relationships with the care team is vital and enables members of that


Team to enjoy their work, feel valued & respected, not just by the Office but the



Organisation as a whole. This in turn encourages them to care about their colleagues,


perhaps making them think twice before putting them under unnecessary pressure


from for example, short term absences.


Overall summary of role:


Taking an active role in the co-ordination and delivery of the care service by managing a


designated caseload and all associated tasks, including out of hours service.


Responsibility for the supervision of staff, both in the community and through regular


meetings.


Aims:


Commitment to provision of a service-user led and quality service Provide each service user with a named Team leader to support person centred
care provision


Aid motivation and staff development To monitor that staff practice is in accordance with current legislation and best
practice guidance


To encourage service user and carer participation and involvement. To promote the independence of service users and quality service delivery Promote & re-enforce Compliance & Company Goals & Objectives throughout
the Team

To take accountability for your role and associated responsibilities. To assist the Registered Manager in ensuring the service remains compliant and
meets regulatory standards.


The practical elements of the will allow the Manager and Deputy to give


more meaningful time to developing the Team Leader / Team member relationship


further strengthening the commitment from the staff to the Company.


Personal knowledge, attributes and Qualifications :

Hold Level 3 Diploma in Health & Social Care or willing to work to attain Level 3,
continuous approach to PDP

Flexible working ability Excellent communication skills, verbal & written Reliable, professional & smart appearance Proven understanding of the principles of good practice Good knowledge of those requiring Care & Support at home, Company
demographic & runs

Good time keeping Well organised, able to self-motivate & plan within the direction of the Manager Good understanding of health & safety in relation to the services we provide &
the risk and needs process

Respectful of the Team's ideas Calm under pressure

Specific Duties and Responsibilities:


Care Management :

To manage a designated caseload of service users in accordance with
organisational policies and procedures


To be responsible for initial assessments, risk assessments, reviews and record
keeping


To provide a holistic care approach to all clients.
Service Delivery :

Work as part of the office team Receiving and dealing with general enquiries Providing support to staff, service users and/or their representatives Responding to staff who are unable to work, including undertaking their duties if
required


Delivering care when required, this may include out of core working hours. Staff and rota management To be able to communicate effectively with Service Users, colleagues and
Managers


To support with the shared Duty responsibilities, out of office hours, including
some weekend.


Listen and respond to individuals' questions and concerns Develop positive relationships with service users, families, & their significant
others

This is a very client and staff facing role. So there will be an expectation that you
are out in the community up to 80% of the working week.


To help promote the Organisational values and reputation across Social Media
platforms.







Staff:

Arrangement and completion / delegation of regular workplace supervision Arrange and provide office-based supervision and appraisals for designated staff To feedback to managers concerns regarding service delivery, staff performance
or service user wellbeing


To accompany and supervise new staff Perform scheduled & spot check community-based observation observations
with the Care team reporting back to the manager

Perform Community based Induction / shadow training / mentoring with new
members of the Team, these may form part of the Care Certificate criteria

Play an active role in the recruitment of new care staff.
Administration:

Maintain all records as required by legislation and regulation Use of electronic records to maintain all staff and service user information To assist the Registered manager in ensuring we remain compliant with all
documentation and be accountable for your own record keeping and


administration.


Collect, collate & audit Daily Note / MAR chart sheets & advise the manager of
follow up actions required


Personal Development


Attend training as necessary To maintain own development portfolio and contribute to identifying own
learning needs


Use reflective practice through supervision to identify good practice and learning
needs





NOTE:


This job description is not exhaustive and may change as the post develops, but such


change will not take place without the consultation between the post holder and


his/her Manager.