Job Description

We're a retail, events, and management consultancy group based in the heart of Liverpool. Our mission is simple: to create memorable experiences, deliver measurable results, and guide clients through the ever-evolving world of commerce.

From dynamic retail ventures to headline-making events and strategic consultancy, we help organisations grow, innovate, and connect with their audiences. At our core, we blend creativity with commercial intelligence--whether we're launching a new concept store, managing a live event, or shaping business strategy.

The Role

We're looking for a Team Leader to take charge of a fast-moving team within our retail and events division. This is a hands-on leadership position where planning meets performance--you'll be the driving force behind projects that inspire customers, engage partners, and deliver exceptional outcomes.

You'll coordinate day-to-day operations, support staff development, and ensure projects are delivered smoothly, efficiently, and to the highest standard. If you thrive in a dynamic environment and enjoy leading people to achieve shared goals, this role is for you.

Key Responsibilities

Leadership & Team Management

Lead and motivate a small team across retail and event operations. Set clear objectives, manage workloads, and provide regular feedback and support. Foster a positive, high-performance culture built on collaboration, accountability, and creativity.

Planning & Coordination

Oversee daily operations across retail, event, and consultancy activities. Create structured work plans, allocate resources, and ensure deadlines are met. Liaise with senior management to align team goals with business objectives.

Project Delivery

Coordinate logistics for events, retail activations, and consultancy projects. Ensure smooth execution--from planning through to post-event review. Troubleshoot operational issues quickly and effectively.

Performance & Reporting

Monitor team and project performance against KPIs. Prepare progress updates and reports for senior leadership. Identify opportunities for improvement and implement practical solutions.

Collaboration & Communication

Work closely with internal departments and external partners to achieve shared outcomes. Act as a key point of contact for clients, suppliers, and stakeholders. Contribute ideas and input to broader business strategies.

A Typical Week Might Include

Leading a morning briefing to plan retail staff schedules. Overseeing the setup and delivery of a live event. Meeting with senior management to review operational performance. Supporting a team member's development review or training session. Coordinating logistics for an upcoming product showcase or consultancy project.

Must-Haves

4+ years' experience in a team leader or supervisory role. Strong organisational and people management skills. Proven ability to manage multiple projects simultaneously. Excellent communication and problem-solving skills. A proactive approach with a focus on quality and results. Based within commutable distance to Liverpool (regular on-site presence required).

Nice-to-Haves

Experience in retail, events, or business consultancy. Understanding of commercial operations or client-facing projects. Experience coordinating external partners, suppliers, or venues. Confidence in analysing performance data and improving team processes.

Salary & Benefits

Bonus:

Up to 1,000/month linked to performance

Personal Development Allowance:

1,000 per year

Team Socials:

previews, showcases, and strategy days

Exclusive Discounts:

across our retail and events portfolio

International Travel:

Monthly travel opportunities abroad.

Equality, Diversity & Inclusion

We are proud to be an equal opportunity employer. We welcome applicants from all backgrounds and are committed to creating an inclusive workplace where everyone feels valued, supported, and empowered to succeed.

Job Types: Full-time, Permanent

Pay: 27,000.00-32,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Flexitime Sabbatical
Experience:

Management: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person