Job Description

Job Purpose:

The team leader is responsible for delivering operational excellence, team development and the development of client relationships across the site. The key ingredient to success in this role is the ability to provide strong leadership whilst also ensuring excellent relationships with local client contacts. A self-driven and self-sufficient candidate is essential.

Duties and Responsibilities:

Operations

Manage the 'day to day' operations of appropriate area Work in conjunction with site team to deliver operational objectives Work with the other regional team leaders to achieve a consistent national approach Ensure existing services perform/meet with SLA's Develop an excellent understanding of the customer business and industry sector To achieve service enhancements in line with overall strategy

Customer

Develop excellent relationships with customer contacts and key decision makers in the firm Develop an excellent understanding of the customer business and industry sector Keep up to date with customer organisation structures and ensure new contacts are identified Responsible for the resolution of significant complaints/issues raised by customer Add focus and value to existing services offered Obtain competitor intelligence as required Involved in strategic decisions within the area of responsibility Provide appropriate high-level data for monthly reporting and support the London Management team in strategic account reviews

People

Coach and develop direct reports to maximise their potential Make recommendations for team structure, roles and responsibilities Facilitate the sharing of knowledge and leading-edge concepts as appropriate Maintain regular contact with peer group as appropriate Manage the overall effectiveness of the wider team's performance Champion the Williams Lea culture by living the values and leading by example Act as a role model by living the divisional minimum standards and active participation in the divisional boards Take responsibility for succession planning for all employees Recruit and select key personnel as appropriate Management and organisation of all contractual arrangements Continually develop self through balanced scorecard and performance management review process Work with and support the London Management team

Finance

An ability to identify, write and execute business cases where appropriate through cost benefit analysis Operate and monitor necessary financial controls Provide monthly MI and commentary for the MIR and strategic review documents for the customer Network and actively target key customers to secure additional business leads To manage permanent and temporary staff costs and keep these within budget

Person specification | Competencies:

Knowledgeable in Records Management and Reprographics processes and best practices Provides timely, direct, complete, and actionable feedback--both positive and constructive Makes sound decisions using a blend of analysis, insight, experience, and judgment Solutions and suggestions consistently prove to be effective over time Effectively motivates diverse team members and project contributors Assigns tasks and projects that challenge and stretch capabilities Designs and implements meaningful development plans Identifies opportunities to enhance organisational performance and profitability Builds and sustains strategic relationships across internal and external networks Committed to understanding and meeting the needs of both internal and external customers Gathers direct customer insights to inform improvements in products and services Consistently considers customer perspectives in decision-making Establishes clear goals and performance indicators Mobilises people, funding, materials, and support to achieve objectives

N.B.

Some roles within SPS may involve manual handling tasks. While not all positions require this, where such duties are necessary, they will be undertaken in line with an individual's physical capabilities. If you have a disability or health condition that may affect your ability to perform manual handling tasks, we encourage you to let us know at the interview stage. This will enable us to explore and, where appropriate, implement reasonable adjustments to support you in the role. SPS is committed to providing equal opportunities in all aspects of employment. We welcome applications from individuals regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation in line with the Equality Act 2010. Our commitment to inclusion applies throughout the employment journey, including recruitment, selection, training, progression and pay.

Job Types: Full-time, Permanent

Pay: Up to 34,500.00 per year

Benefits:

Company pension Employee mentoring programme Life insurance Referral programme Sick pay
Work Location: In person

Application deadline: 19/09/2025
Reference ID: SPS3553