Job Description

About us:

Headquartered in London, we operate internationally and at Lloyd's. With a global team of over 1000 people and 10 international offices, we're able to advise from Brussels to Bermuda. As an independent (re)insurance broking firm we work with intermediaries, direct insureds and reinsurers. For over 120 years we've been industry leaders in a variety of specialist areas.

Working here:

A career with us means the freedom to flourish. Whether you're beginning your journey or ready to make your next move you'll find a team of talented, inspirational people who care about their work and each other.

What really sets us apart is our people. We're a diverse range of passionate advocates for doing things differently. We work together as one team, and our aim is always the outcome that will benefit everyone.

What you'll do:

We have an exciting new opportunity for a Team Leader to join our Client Support area within the Professional and Financial Risks team. Main responsibilities involve managing a support Team to ensure prompt, accurate and effective support is provided to clients and business unit. We will consider candidates from all lines of business.

Role Responsibilities:

Assist in setting, monitoring and maintaining the operating and performance standards of the team Accurate and timely production of insurance documents including slips Perform quality control checks on all documentation Manage and support the team with the administrative workload and processing produced by the placing and account handling teams Overall responsibility for ensuring all risks and payments are processed on time Ensure Renewal Invites, PPL submissions, EOC's and invoices are sent out in line with our SLA's Liaise with accounting department to ensure timely processing, credit control and resolution of queries Work alongside IT to maintain systems and implement new systems and upgrades as appropriate Manage the performance of direct reports ensuring staff have clear objectives, regular PDRs and receive feedback on performance Provide leadership, management, and motivation of direct reports; develop the skills, competencies and knowledge of direct reports Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to Miller. Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd's byelaws and FCA rules. Promote Miller brand and values to enhance Miller's reputation in the market

Please note this is an Ipswich based role with travel to the London Office also required.

Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all.

To foster greater diversity, we need an inclusive, open and supportive working environment where everyone is valued, respected and are able to meet their full potential.

At Miller, we are committed to creating an inclusive and supportive environment for all candidates. If you require any adjustments or accommodations to support you during the application process, please don't hesitate to let us know.