Job Description

About The Role

12 month Fixed term Contract/ Secondment

Our operational teams are the beating heart of the Group, they are the first point of contact and invaluable support for our Customers, the processors of countless transactions and are the first line of defence that keep our Customers and Bank safe from potential risk.

As the business grows and continues to provide exciting new services and products to our customers, so does the need for talented individuals to lead our teams, providing support, development and inspirational leadership to our customer facing colleagues.

What you will do

As part of the Motor Finance Operations Team you will manage a team of Customer Services Advisors and will be responsible for providing effective guidance, supervision and motivation of team members on a daily basis whilst being proactive to ensure smooth team operations, effective collaboration and the achievement of team service levels.

You will deal with escalated customer queries relating to all points in the motor finance customer journey the role provides a central point of contact for team members, customers and other departments in the business.

Our opening hours are Monday - Friday 9.00am - 7.00pm and 9.00am - 5.00pm on a Saturday, you will work a flexible shift pattern across these hours with 1 in 4 Saturdays on shift and we are a hybrid working business

What you will bring

We are looking for an experienced Team Leader/Manager with demonstrable leadership skills. You will have the ability to create an inspiring team environment that drives effective behaviours within the team.

Communication is central to our business therefore demonstrable, exemplary written and verbal communication skills are essential. The team work through SLA-bound workflows therefore organisation skills and resource management experience are also highly valued.

What is on offer

Along with a competitive salary you also get;

• Annual bonus scheme
• Life assurance
• Matched pension contributions
• 25 days annual leave plus bank holidays and your birthday off, on us!
• A wide range of flexible benefits from Cycle2Work to private healthcare
• Free breakfast, fruit and hot drinks throughout the day
• Paid volunteering days and matched charity fundraising
• Free parking

At Secure Trust Bank you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success.

As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.

Everyone is different. Everyone is valued

We\'re building one of the best banks in Britain. It\'s what we\'ve been doing since 1952 and in that time, we\'ve learned that we\'re more than the sum of our parts. We\'re a strong Group because of our people. And all our people are different.

Every one of our employees brings unique talent, ability and perspective to their role.

That\'s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we\'re not cast from the same mould. We actively embrace and celebrate diversity, work with leading industry bodies and support initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We\'re an award-winning bank providing savings accounts and lending services to over one million customers. We\'re Secure Trust Bank Group. We embrace difference.

Notes/Brief for Recruitment Team:

About The Company

Not Specified

Secure Trust Bank