Job Description

Salary

29,274 - 33,274

Contractual hours

37.5

Basis

Full time

Region

North East

Job category/type

Customer Service (Patient Contact Centre)

Date posted

19/05/2025

Job reference

REQ001899

Team Leader

Full Time - 37.5 hours per week, Monday to Friday between the hours of 8:30am and 5:00pm

29,274 - 33,274

plus benefits

Newcastle

About the role

We at Connect Health are excited to be recruiting for a Team Leader to join our growing Patient Care Coordination centre (PCC).

Our PCC is the first point of contact for our patients and coordinates our referral process for our NHS contracts. You would be joining the PCC at an exciting time as we focus on productivity, delivering our patient care initiatives and preparing ourselves for the future. We are looking for inspirational leaders, who place coaching and people development at the heart of all they do.

You should be comfortable with complex information and getting involved in the detail, whilst having a strategic approach to all that you do.

You will be responsible for a specified business stream and driving the performance of approximately 15 Patient Care Advisors whilst empowering them to provide the best possible service.

As a Leader you will monitor and ensure the achievement of the team's operational performance KPI's, continuous improvement and personal development. You will use data to drive performance and develop excellent working relationships with Service Managers across the business. As a proven leader you will coach and instil a high-performance culture.

Who we're looking for

You'll be a passionate Team Leader with a strong operational background and understanding of omni-channel environments.

Previous experience in a Team Leader role is essential, ideally from a contact centre environment.

You will be experience in working with numerical data and have the ability to interpret it accordingly to take necessary action.

You will be comfortable in making key service enhancement and patient centred decisions whilst operating within a compliant and governed environment where patient safety is of paramount importance.

What will stand you out from the rest will be your unwavering passion for your customers (in our case our patients) and inspiring your team to live this beliefs in every interaction, demonstrating our values of Dynamic, Pioneering, People Centred and Quality.

What makes us different?

Connect Health is a north east company with our head office at Quorum Business Park in Longbenton. This brings a wide range of opportunities to grow and develop as a colleague. You'll be in the heart of what's going on and be able to develop your career as you become more experienced within the business.

But what makes us really different is the type of work we do and the purpose that every colleague at Connect has. Whatever role we perform in - whether that's a Patient Care Advisor, a Physiotherapist or a Leader, what brings us all together is that we are there to improve the quality of our patients lives. Every minute. Every day. And that's really rewarding.

About Connect

Connect Health is the largest and most experienced independent community healthcare provider in the UK encompassing mental health, rehabilitation, physiotherapy, tier-2 MSK (musculoskeletal), chronic pain, long Covid, First Contact Practitioners (FCP) and rheumatology services, serving over 375k NHS patients pa across 29 NHS ICBs (Integrated Care Boards).

Why work for Connect Health?

At Connect we're passionate about investing in our colleagues, fostering professional growth, and ensuring everyone feels appreciated. We believe that happy and engaged colleagues provide exceptional patient care and will be motivated to perform at their best. Here's a glimpse of what we offer you:

Generous Holiday Entitlement

:

Benefit from up to 30 days of holiday (plus public holidays) to relax and recharge. You'll also get another day off for your Birthday. If you'd like even more holiday to enjoy you can participate in our generous holiday buy and sell scheme.

Wellness Support

:

Access a suite of health support tools and an employee assistance program for your well-being so you can be at your best and be your true self.

Performance Awards

: Excel in your objectives and be rewarded further for your hard work with a range of pay, gifts and incentives awarded alongside attending our annual colleague awards to be treated and feel special.

Savings and Support

:

Make huge saving by making the most of Blue Light and Healthcare Services discounts as well as the very important employer pension contributions and a Christmas savings club.

Team Building

:

Join in on team-building and away days to build strong connections with your colleagues.

Flexibility

: Work in a way that supports home live, through hybrid working options and flexibility in working hours and times.

These benefits are our way of expressing gratitude for your continuous dedication and contribution to Connect Health. We value you and are committed to making your experience with us even more rewarding.

Please note that this ad may close early depending on the amount of applications.