Team Leader

Newport, WLS, GB, United Kingdom

Job Description

Job Title:

Team Leader - Hospitality & Retail

Location:

The Garden Kitchen, Rogerstone

Reports to:

Store Manager / Department Manager

Employment Type:

Full-Time

Salary:

24,960 pa

Overview:



We are looking for a motivated and customer-focused

Team Leader

to oversee our

hospitality and retail departments

within our vibrant garden centre. This role is perfect for someone with experience in retail or food service who thrives in a hands-on environment and enjoys leading a team to deliver exceptional customer experiences.

Key Responsibilities:



Team Leadership & Operations



Lead and support the day-to-day operations of the cafe and retail shop. Supervise and motivate staff to achieve sales targets and maintain high standards of service. Organise daily staff schedules and delegate tasks effectively. Conduct regular team briefings and on-the-job training.

Customer Service



Ensure every customer receives a warm welcome and exceptional service throughout their visit. Resolve customer queries or complaints promptly and professionally. Maintain high levels of cleanliness and presentation in retail and hospitality areas.

Retail Duties



Oversee product displays and merchandising according to seasonal themes and promotional campaigns. Monitor stock levels, carry out inventory checks, and assist with ordering stock. Ensure correct pricing and signage are in place at all times.

Hospitality Duties



Support the cafe team with food and beverage preparation, ensuring hygiene and safety standards are met. Monitor food safety procedures and maintain cleanliness in line with health regulations. Help implement menu updates and seasonal offerings.

Health & Safety



Ensure compliance with all health and safety, food safety, and fire regulations. Conduct routine checks and ensure risk assessments are up to date.

Skills & Experience:



Previous supervisory experience in a retail or hospitality setting Strong leadership, organisation, and communication skills. A proactive and hands-on approach to problem-solving. Excellent customer service and interpersonal skills. Basic knowledge of food hygiene and safety (Level 2 Food Hygiene certificate preferred). Flexible to work weekends and bank holidays as required. You must be aged 18 or over to be The Garden Kitchen Team Leader as you'll need to authorise age-related sales.

Pugh's Staff Wellbeing Benefits



As a permanent employee of Pugh's, after passing your probation period you will be entitled to the following

20%-50% Staff Discounts Full Uniform Provided Wide range of hospitality training provided. Pensions Scheme Staff Health & Well-Being Support Scheme Yearly Personal Development Reviews Uniform Allowance Yearly Holiday Giveaway and Monthly Prize Draws Companywide progression opportunities
To apply, please send a full and up to date CV to Roneil@pughsgardenkitchen.co.uk

Job Types: Full-time, Permanent

Pay: Up to 24,960.00 per year

Benefits:

Company events Employee discount Free parking Health & wellbeing programme On-site parking Store discount
Schedule:

Holidays Weekend availability
Work Location: In person

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Job Detail

  • Job Id
    JD3323667
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Newport, WLS, GB, United Kingdom
  • Education
    Not mentioned