Job Description

Permanent

Full time (34.5 hours), we are open to a conversation about how you work these hours

Location -

Split between home and our Shipley Office :

minimum 1 day per week in the office

Salary Range 35,500 - 39,500

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role

As the Supporter Care Hub Team Leader, you will lead a high-performing team of omni-channel Contact Centre Supporter Care Advisers. The team will include up to ten advisers and one senior adviser, all working together to deliver impactful, accurate, and inspiring experiences to every supporter.



You will be part of an effective leadership team within the Supporter Care Hub, collaborating to drive continuous improvement and innovation across ways of working, technology use, and inclusivity. You will also build strong relationships to support the delivery of objectives and foster collaborative working.

About you

The successful candidate will demonstrate the following skills and experience:


Experience in delivering inclusive and motivational line management and leadership, building a committed, empowered and successful team. Experience in managing a hybrid team, located across the UK with a variety of working patterns Be able to deliver effective quality assurance, performance coaching and development of the team to achieve performance targets. Previous knowledge and experience managing multi -channel communications, including social media to deliver high-quality supporter engagement. Strong organisational skills with the ability to plan and prioritise multiple projects/workloads to meet deadlines and achieve targets. Skilled in stakeholder management, building rapport and maintaining good working relationships with internal teams to effectively influence others, improve processes and meet service demands. Experienced in working with colleagues in People Services to apply and manage individuals through relevant people policies, including absence, performance and capability.

This is your opportunity to make a difference while developing skills in leadership, performance coaching, process improvement and cross-functional collaboration within a supportive, high-performing team.



If you are a passionate people manager in a contact centre environment , we'd love to hear from you.

Recruitment Process

Application deadline: Thursday 11th December 2025

First interview dates: TBC



To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.



We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact Macmillan TA Team TATeam@macmillan.org.uk for advice, or a conversation on reasonable adjustme