Job Description

Job Introduction

An opportunity is available for a Team Leader based at Swansea who will report to the Field Operations Team Manager and will be responsible for leading a group of Craft (operational) staff.


The key focus of this role is to lead an efficient and productive team across a region. Key considerations for the successful running of your team include: ensuring they are working compliantly within H&S policies, coordinating programmes of work for them to undertake, maximising efficiencies in delivery, ensuring your team has the appropriate development and authorisations and effectively managing performance on a 1:1 basis.


This is a crucial role to help drive forward performance and give our large teams the support they need in the field. The new Team Leader role will be one of ways to help

The starting salary will be 43,491 moving to 47,197 on completion of training.



Main Responsibilities
Ensuring your teams adherence to Health and Safety regulations Efficient scheduling of work activities Collaboration with other teams to manage workload Driving team productivity and individual performance management Maintaining a full schedule of work for the team Ensure our people have the appropriate training and work authorisations to support a safe and productive working environment Respond quickly and professionally to customer complaints

The Ideal Candidate

We are looking for an excellent communicator, who has the ability to build strong relationships with our customers. A problem solver who is organised and can plan ahead.


You must have a proven track record of managing teams including managing and driving performance, as well as experience of being the point of escalation for both internal and external stakeholders.


You'll need a good understanding or the ability to quickly develop knowledge of:

Electricity Safety Health & Safety Legislation Quality & Continuity Regulations 2002 Electricity at Work Regulations 1989 The NGED distribution business NGED Craft roles and activities undertaken

Some Commercial and Financial awareness would be an advantage.


A NRSWA qualification or understanding of NRSWA legislation is desirable however, full training can be provided.


You must hold a full, valid UK/EU driving licence as you will be required to attend site visits.


This role is subject to a satisfactory Barring Service (DBS) check. Depending on the role, different levels of screening and vetting are required. Some roles require a triannual check.


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About The Company

Joining the UK's leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:

26 days paid leave plus 8 bank holidays, up to 28 days with continuous service Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%) Annual Share Save plan Contributory private healthcare scheme for you and your family Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services Free on-site parking at all our main sites

Things you need to know

As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all applications in our recruitment system so we can eliminate unconscious bias and be a workplace that reflects the community we serve. Hiring managers only have access to necessary information at interview stage. If you require additional support to complete your online application, please email nged.recruitment@nationalgrid.co.uk


Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.

We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so it would be best to apply as soon as you can.

About Us

We're National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.


National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues - who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.