Job Description

Salary: 12507 per annum (actual)


Hours: 18.75 hours per week FTC: 6-12 months


Location: Kiln Farm Milton Keynes


Closing Date: 18 July 2025


About the role

Lead, Inspire & Make a Difference!

Are you passionate about online retail and delivering exceptional customer service? Join our dynamic Commercial Team at

Willen Hospice

and play a key role in achieving sales targets while ensuring a high-quality experience for our customers--both in-store and online.

Key Responsibilities

? Support the achievement of weekly sales targets set by the Commercial Manager - Online Retail.



? Lead all social media activity to promote our online retail platforms--create content, schedule posts, engage with followers, and monitor performance.



? Manage day-to-day online selling activities: listing, packing, stock control, and volunteer supervision.



? Deliver outstanding customer service by responding promptly and professionally to online enquiries.



? Assess donated items for resale suitability and maintain stock levels through regular audits.



? Train, support, and coordinate volunteers to ensure smooth daily operations and adequate cover.



? Act as a Key Holder, ensuring the security of stock and premises.



? Maintain a clean, safe, and organized office and warehouse environment.

What you'll need:

Strong communication and interpersonal skills. Experience in online retail or e-commerce (eBay, Shopify, etc.). Confidence using social media for business promotion. Ability to work independently and as part of a team. A proactive, positive attitude aligned with Willen Hospice values.

Who we are:

Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round-the-clock, expert care to local patients with a life-limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient's needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.



Ready to take the next step in your career? Apply today and help shape the future of facilities at Willen Hospice!

This appointment is subject to a Standard Disclosure and Barring Service check.

This role may close earlier depending on volume of applications

Interviewing: 25

th

July 2025

In return for your skills you can expect


A role with purpose - be part of a team delivering outstanding palliative care.



Supportive and caring environment - work with passionate colleagues.





Great benefits package - including 35 days' holiday, contributory pension scheme, enhanced maternity/sick pay, and ongoing professional development.



Perks and extras - free on-site parking, subsidised catering, Blue Light Card discounts (with membership), and an Employee Assistance Programme.