Job Description

Team Leader

20 hours per week (approx.)

Rota

Week 1: Thursday & Friday 1pm-7pm Saturday & Sunday 2pm-7pm

Week 2: Monday, Thursday & Friday 6.30am-1pm

Week 3: Thursday & Friday 6.30am-1pm Saturday & Sunday 8.30am-2pm

Week 4: Monday, Thursday & Friday 1pm-7pm

Job Summary

The Team Leader will assist the General Manager in the day-to-day running of the store and cafe. Reporting directly to the General Manager, the Team Leader will help lead the team to deliver outstanding customer service, ensure smooth operations, and maintain high operational standards.

As a keyholder, the Team Leader will be responsible for opening and closing the store, and will be expected to work weekends as part of a flexible schedule.

The successful candidate will be required to work additional hours to cover holidays etc.

Store opening times 7am-7pm (currently under review)

Key Responsibilities

- Alongside the General Manager, lead and motivate the team to follow company policies, standards, and practices.

- Take full operational responsibility in the absence of the General Manager.

- Act as a positive role model to the team, upholding and promoting company values.

- Work collaboratively with the team to ensure adequate resourcing and high levels of customer service.

- Provide hands-on, on-the-job training for both new and existing team members.

- Assist the General Manager in evaluating team performance and supporting development plans.

- Delegate tasks appropriately and manage team workflow effectively.

- Place and manage orders with suppliers as required.

- Receive and store deliveries in accordance with health, hygiene, and safety protocols.

- Maintain accurate records including goods inwards, temperature logs, and cleaning schedules (HACCP compliant).

- Perform daily cash handling duties including balancing procedures at the start and end of day.

- Organise shift cover for short notice absences to maintain service continuity.

- Resolve customer issues, queries, and requests in a professional and timely manner.

- Manage newspaper and magazine returns, and reconcile credit returns accurately.

Essential Requirements

-Minimum 1 years' recent supervisory experience.

- Minimum 3 years' recent retail & hospitality experience.

- Strong leadership and communication skills.

- Excellent organisational and time management skills.

- Motivated to learn and develop new skills.

- Able to remain calm, focused, and polite under pressure.

- Effective problem-solving and decision-making skills.

- Exceptional customer service abilities.

- Good numeracy and accuracy skills.

- Flexibility to work within opening hours (7:00am-7:00pm is currently under review).

- Good attendance and punctuality record.

Job Type: Part-time

Pay: 13.00 per hour

Benefits:

Employee discount
Application question(s):

Are you able to work Thursday & Friday each week and alternate Monday, Saturday & Sunday as advertised?
Experience:

Supervising: 1 year (required)
Work Location: In person