The Team Leader acts as the shift supervisor on the floor, coordinating the team to deliver excellent service and a smooth-running operation. They allocate tasks, support their colleagues, manage guest flow, and act as the main point of contact during their shift. They play a key role in maintaining standards and supporting the development of junior team members. Team Leaders lead by example, ensuring a safe, clean, and welcoming environment, and helping to resolve issues quickly and confidently.
Key Responsibilities
1. Shift Leadership & Supervision
Lead the day-to-day floor operations during shifts, supporting the Assistant and Centre Managers.
Allocate tasks and team positions according to the rota and business needs.
Ensure that all areas (play areas floor, reception, cafe, and toilets) are clean, safe, and guest-ready throughout the day.
Maintain excellent communication within the team and act as the main point of contact on shift.
2. Customer Service
Deliver warm, friendly, and efficient service to all guests.
Proactively manage guest flow, ensuring a positive experience even during busy periods.
Resolve minor complaints or issues during the shift, escalating where necessary.
Encourage safe, responsible play and enforce House Rules consistently and fairly.
3. Health & Safety
Carry out and record daily safety checks, cleaning tasks, and basic maintenance where required.
Ensure team members are following all health, safety, and safeguarding procedures.
Report accidents, incidents, or concerns to the Manager on Duty and support appropriate follow-up.
4. Team Support & Development
Support new starters with on-the-job training and ensure all team members understand their responsibilities.
Provide feedback, encouragement, and guidance to colleagues to help maintain high standards.
Foster a positive, respectful, and inclusive team culture.
5. Operational Support
Assist with reception duties, customer check-ins, bookings, and phone enquiries.
Support the cafe team with food and drink preparation, service, and cleaning.
Help set up and deliver events and parties, ensuring a smooth guest experience from start to finish.
Key Skills & Experience
Previous experience in a customer-facing, fast-paced environment (e.g. leisure, hospitality, childcare, or retail).
Confident in leading a small team and taking ownership during a shift.
Friendly, approachable, and professional when dealing with guests and colleagues.
Responsible and safety-conscious with good awareness of safeguarding and H&S practices.
Organised, reliable, and calm under pressure.
Positive attitude and a team-first mindset.
Pay: From 12.50 per hour