Job Description

Description

Please ensure that you have the correct right to work documents

Candidates must be over 18 - This is a supervisory role - prior retail and supervisory role is required



Do you have a cheerful personality? Are you friendly and enjoy interacting with customers? Do you enjoy working as part of a busy team? If this sounds like you then we would love to hear from you.

Come and join our dedicated, enthusiastic team at Marks & Spencer. We are looking to recruit a full-time Team Manager to join our team in St Clement. You will need to be able to direct, administer and control the day-to-day operations and activities of facilities and programmes in an assigned area.

Key Responsibilities

Provides leadership, support, and guidance to facility management; Provide support by acting as a key holder, opening and closing whenever required; Ensures compliance with an established company and regulatory guidelines and procedures to provide high-quality service and outstanding customer care; Maintain availability levels across the store prioritising off sales and low levels; Keep up to date with store promotions to drive customers off in-store and promote key lines; Provide and train others to deliver great service, regularly observe individual interaction to provide feedback; Ensure the correct procedures are followed for wasting stock; Accurately use colleague rota to ensure service levels are provided within budget; Conduct relevant investigations into stock loss to drive efficiencies and minimize future loss; Drive an accurate till operation by colleagues in-store to reduce risk and loss and drive productivity; Adhere to and correctly implement shop floor and stock processes, policies and procedures; Ensure correct fill levels, and accurate date check completion so all products are safe and legal; Monitor and report temperatures in the daily book so all products are safe and legal; Manage and maintain accurate stock levels to ensure minimum waste and maximum availability; Ensure the correct procedures are followed for wasting and reducing stock; Ensure all employees receive the appropriate training and education, including ongoing compliance training; Complete daily store action plans to achieve consistent store standards; Ensure that customers know what products and services are on offer; Ensure that customers can pay quickly and easily and leave the store feeling positive; Establish good working relationships and clear channels of communication with the respective team; Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent; Ensures and promotes the development of the team/succession planning through coaching, training, and leadership development; Ensures efficient and economical performance following operating budgets, year-end goals and objectives. As necessary, work out of the role to meet customer and business needs.

Skills, Knowledge and expertise

General education; Current First Aid at Work Certificate (Preferred); Current Food Hygiene Certificate (Preferred); Customer service skills; Exceptional leadership skills; Effective time-management skills; Excellent coaching and development skills; Strong interpersonal skills; Patience and the ability to remain calm in stressful situations; Ability to receive feedback and act on it, when necessary; Ability to work on own initiative and under pressure to meet tight deadlines; Sensitivity and understanding; Good attention to detail; Background in Customer Service; Proven experience in effectively managing a team; Minimum 4 years of customer-facing/retail role experience.

Benefits

Attractive Salary Discount card for all our brands with a secondary card holder. 20 days holidays increasing with length of service Opt in Contributory Pension Scheme Opt in healthcare scheme

About SandpiperCI

Sandpiper is an international food and retail service operator with 19 stores across three territories. We are proud to be a franchise partner with 6 of the worlds best brands.