Job Description

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Description

Please ensure that you have the correct right to work documents

Candidates must be over 18 - This is a supervisory role - prior retail and supervisory role is required



Do you have a cheerful personality? Are you friendly and enjoy interacting with customers? Do you enjoy working as part of a busy team? If this sounds like you then we would love to hear from you.

Come and join our dedicated, enthusiastic team at Marks & Spencer. We are looking to recruit a full-time Team Manager to join our team in St Clement. You will need to be able to direct, administer and control the day-to-day operations and activities of facilities and programmes in an assigned area.###

Key Responsibilities

Provides leadership, support, and guidance to facility management; Provide support by acting as a key holder, opening and closing whenever required; Ensures compliance with an established company and regulatory guidelines and procedures to provide high-quality service and outstanding customer care; Maintain availability levels across the store prioritising off sales and low levels; Keep up to date with store promotions to drive customers off in-store and promote key lines; Provide and train others to deliver great service, regularly observe individual interaction to provide feedback; Ensure the correct procedures are followed for wasting stock; Accurately use colleague rota to ensure service levels are provided within budget; Conduct relevant investigations into stock loss to drive efficiencies and minimize future loss; Drive an accurate till operation by colleagues in-store to reduce risk and loss and drive productivity; Adhere to and correctly implement shop floor and stock processes, policies and procedures; Ensure correct fill levels, and accurate date check completion so all products are safe and legal; Monitor and report temperatures in the daily book so all products are safe and legal; Manage and maintain accurate stock levels to ensure minimum waste and maximum availability; Ensure the correct procedures are followed for wasting and reducing stock; Ensure all employees receive the appropriate training and education, including ongoing compliance training; Complete daily store action plans to achieve consistent store standards; Ensure that customers know what products and services are on offer; Ensure that customers can pay quickly and easily and leave the store feeling positive; Establish good working relationships and clear channels of communication with the respective team; Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent; Ensures and promotes the development of the team/succession planning through coaching, training, and leadership development; Ensures efficient and economical performance following operating budgets, year-end goals and objectives. As necessary, work out of the role to meet customer and business needs.
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Skills, Knowledge and expertise

General education; Current First Aid at Work Certificate (Preferred); Current Food Hygiene Certificate (Preferred); Customer service skills; Exceptional leadership skills; Effective time-management skills; Excellent coaching and development skills; Strong interpersonal skills; Patience and the ability to remain calm in stressful situations; Ability to receive feedback and act on it, when necessary; Ability to work on own initiative and under pressure to meet tight deadlines; Sensitivity and understanding; Good attention to detail; Background in Customer Service; Proven experience in effectively managing a team; Minimum 4 years of customer-facing/retail role experience.
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Benefits

Attractive Salary Discount card for all our brands with a secondary card holder. 20 days holidays increasing with length of service Opt in Contributory Pension Scheme Opt in healthcare scheme


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About SandpiperCI

Sandpiper is an international food and retail service operator with 19 stores across three territories. We are proud to be a franchise partner with 6 of the worlds best brands.