Job Description

Employment Type

: Permanent

Hours of Work

: 5 days per week between Monday to Sunday, 09:00am - 5:30pm

Location

: Working between our offices in Bath and Cotswolds



The Managed Services Team at Travel Chapter have a mission to make sure our frontline services run as smoothly as possible. The team ensures we offer the best experience to our homeowners and guests - always with the view of going above and beyond their expectations.



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What you'll be doing:

As the Managed Services Team Manager, you will be responsible for managing the office and the team.


During the day you could be:

Managing and improving your team's performance through regular training, reviews, and annual appraisals Planning the team's working pattern, and managing holidays whilst being mindful of logistical challenges and peak periods Managing escalated complaints or feedback to reach a satisfactory outcome Developing and maintaining a network of reliable and loyal housekeeping and property maintenance suppliers Supporting the recruitment and retention of new and existing properties Providing regular reports on agreed Key Performance Indicators

You'll have

Experience in having challenging conversations and achieving a positive resolution A track record of delivering excellent customer service The ability to spot and implement better ways of doing things Excellent attention to detail The ability to manage multiple tasks and prioritise workloads for you and your team The ability to communicate with a wide range of different people Experience within the property management or holiday letting industry Previous experience in successfully leading, managing, and motivating teams would be desirable


We know that the perfect candidate who ticks every box doesn't exist, so if you're excited by the role and can do most of the above - please get in touch. You could be exactly what we need!

You'll get

Apart from joining a rapidly growing company with a great culture and a big focus on employee development, the great news is we also offer competitive salaries and benefits which we feel look after our team well.


These include:



An eco-friendly company car 25 days' paid holidays plus bank holidays A day off for your or a loved one's birthday 500 paid towards a holiday of your choice A paid day to volunteer with a charity of your choice Friends and family discount scheme Life assurance for your peace of mind Social clubs - whether you're into pets, fitness, gardening, sustainability or nutrition, there's something for everyone Great social events - we are well known for our Christmas parties!

On Call:

We provide on-call phone cover 7 days a week, 24 hours a day, which you will need to assist the team with on a rota basis.

Who are we:

We're Travel Chapter - the holiday home people - and we're on a mission to showcase great places to stay in the UK. While we've grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we've never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we've nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.


The people behind our company are at the heart of everything we do and it's a place where everyone is welcome; a place that's friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.


We are passionate about what we do and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.


Diversity is key to our success, and we work hard to make sure we're inclusive. Please let us know if you need any adjustments made to the application or selection process so you can do your best - we'll be happy to help.