Job Description

Job Introduction

An exciting opportunity has arisen to appoint a full time (37 hours), 1 year fixed term Team supervisor in the Enquiry and Referral Coordinators Team, based at Eddie Ferguson House Blyth.




The Enquiry and Referral Coordinators Team is the first point of contact for Adults in Northumberland with care and support needs. The team deal with enquiries from residents and professionals, providing assessments / advice over the telephone to establish which service can best deal with the needs of the caller. We have strong links with specialist community services and provide signposting for other teams /partners in the county. We assist with hospital discharges and are the first point of contact for safeguarding concerns.





The Team supervisor provides:

direct line management support to the staff in the team, this involves, amongst other tasks planning and managing the staff rotas organising and allocating work to the team responsibility for the regular supervision of staff and the annual appraisals co-ordinating the work of the team delegating work appropriately providing clear guidance and motivating staff to achieve service objectives, quality standards and KPI's.


The Team supervisor works closely and collaboratively with the Team Manager and the Senior manager of the service to ensure the demands of the service are met and will regularly review and implement new procedures and guidelines as appropriate in line with any changes of provision due to changes in legislation and service delivery.




We have a strong commitment to delivering a high-quality service to our clients.




The role requires someone who can work well as part of a team and ideally has the necessary management experience to provide the appropriate support to the team and the wider management team. It is vital that you are a good communicator and can remain calm in sometimes difficult situations. The ability to be proactive, and to put forward ideas to improve service delivery is welcomed. The successful candidate will have experience of working with IT systems and be able to contribute towards the ongoing development of the team.




Salary: NCC Band 6: 30,559 - 33,366




Essential Criteria:

A level or equivalent Continuous Professional Development Ability to supervise and develop a team Experience of performance management Experience of conducting supervisions and appraisals Conflict management skills Ability to deal with abusive / aggressive and threatening behaviour that can place emotional demands on the post holder Some exposure to disagreeable people / situations and related behaviour Evidence of strong analytical skills to interpret data High level of IT skills Knowledge of care management and GDPR

Please refer to the full job description attached for more information in relation to the role.




For an informal chat about the role, please contact:


Judith Downey 07976204056



Northumberland County Council's (NCC) vision is 'Land of Great Opportunities', for current and future generations. We believe there is no better place to live and work.

For further information about working for NCC, please visit our website here.

Why choose us?

We have some outstanding benefits and perks to offer you, including:

26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees) Automatic enrolment into the Local Government Pension Scheme Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)

To see all our excellent benefits and perks, please click here.


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Further information

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.



We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.


Alternative application format:

British Sign Language: northumberlandcc-cs.signvideo.net

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930


Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.