Job Description

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.



We're looking for an experienced and proactive Team Supervisor to lead our team of relief officers. If you've led frontline teams in environments like retail, hospitality, office support, or corporate services--and you're passionate about delivering excellent internal service--this could be the ideal next step in your career.



As the Team Supervisor you are an integral part of the team and you can make an impact with your skills to protect, deter and respond to any security matters, whilst providing an exceptional customer service experience.

What do you get from us:

The Role

- Monday - Friday, 06:30am - 15:00pm (flexible)

Pay -

17.11 per hour
Access to an

Online GP Service

for you and your dependents

Annual leave

of 5.6 weeks

Lifestyle Benefits

- Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.

Learning & Development

- we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.

Health and Wellbeing

- Life assurance scheme, access to mental health support specialists

A typical day in the life as a Team Supervisor:

Lead, motivate, and support a team responsible for managing complex scheduling tasks across multiple sites or departments Oversee day-to-day team performance, ensuring accuracy, efficiency, and high service standards. Act as the primary point of contact for internal stakeholders, resolving issues to meet business needs. Drive process improvements and support continuous development of the Relief team. Manage team development, training, and performance reviews.

What are we looking for?

We are looking for people who are passionate about helping others and keeping those around you both safe and secure.
Proven experience supervising teams in fast-paced, service-driven environments such as retail, hospitality, office administration, or corporate support. Strong organisational and time management skills, with the ability to juggle competing priorities. Excellent communication and interpersonal skills--you know how to engage and get the best from people. Comfortable with scheduling tools, systems, or workforce planning software (full training provided if needed). A flexible, hands-on leader who can adapt quickly and support the wider business.

Why join us:

Be part of a supportive leadership team focused on service excellence. Opportunities for career development in a growing and evolving business. Work in a collaborative, people-first environment that values your experience and fresh perspective

Desirable skills

Mental Health First Aid Coordinating experience Experience in excel, Timegate, SAP, Domo, is a plus.

Apply today and secure your future with Wilson James!



Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability



Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge