Job Description

Technical Account Manager - South

Location: Poundbury, Dorset

Salary: 35,000-45,000 (depending on experience)

Job Type: Full-time, Permanent

Who are ITCS?

At ITCS, we've been delivering innovative IT and Telecoms solutions across the UK since 2004. With offices in South Wales and Dorset, we provide IT Support, Cyber Security, Business Telecoms, Software Development, and Digital Services to businesses nationwide.

We're an award-winning company with a strong focus on continuous learning, development, and internal progression. As part of our ambitious growth plans, we're expanding our presence in the South and are looking for a driven, experienced individual to help lead the charge from our Poundbury office.

The Role:

We're looking for an all-rounder - a confident, technically skilled, and commercially minded individual who can oversee our Southern operations.
This is a hybrid role combining account management, technical expertise, and regional leadership.

You'll be responsible for:

Acting as the primary point of contact for customers in the South Managing key client relationships and identifying growth opportunities Providing senior-level IT and telecoms support to local clients Coordinating the local support desk, managing queues, and overseeing ticket progress Supporting engineers with escalations and remote technical assistance Overseeing callouts, fleet management, and general office operations Working closely with senior management to drive regional performance and customer satisfaction Ensuring local staff feel supported, engaged, and aligned with company values Leading by example, maintaining a hands-on approach to customer and technical work

What are we looking for?

A natural leader with excellent communication and organisational skills A technical background in IT and/or Telecoms A proactive, "can-do" attitude with the ability to switch between management, account handling, and technical work A problem-solver who enjoys helping customers and mentoring staff

Technical Knowledge (desirable):

Microsoft 365 Administration: Exchange, SharePoint, Intune, Azure AD Windows Server (2016-2025): Active Directory, DNS, DHCP, VPN Networking & Connectivity: Routing, switching, VLANs, firewall configuration (e.g., Fortinet, DrayTek, SonicWall), Wi-Fi infrastructure design and troubleshooting Telecoms & VoIP: SIP trunks, hosted VoIP platforms, PBX configuration, QoS optimisation, and unified communications solutions (Teams Voice, Horizon, 3CX, etc.) Cloud Technologies: Microsoft Azure (VMs, storage, networking), SharePoint Online, backup and DR solutions (Datto, Acronis, Veeam, etc.) Cyber Security Fundamentals: Firewalls, endpoint protection, MFA, patch management, phishing awareness, vulnerability scanning Remote Monitoring & Management: Experience with RMM or ticketing platforms Hardware & Infrastructure: Server and network equipment deployment, UPS management, rack configuration, structured cabling understanding Client Onboarding & Consultancy: IT audits, solution design, technical documentation, and strategic planning

Why Join ITCS?

Financial & Core Benefits

Competitive salary with annual review Commission and bonus opportunities Company pension and benefits package Perkbox membership offering perks, discounts, and wellbeing tools
Time Off & Work-Life Balance

Holiday allowance that increases with service Birthday day off Life Big Event Days - paid time off for major life moments (moving house, birth of your child, getting married) Family First flexibility - Shuffle your hours to cheer on your children's first day of school, Christmas concerts, or any milestone that matters. Tiered income protection for sickness, with support levels increasing by length of service. Flexible approach to working
Wellbeing & Lifestyle

Gym membership contribution & wellbeing programme Access to coaching and mentoring support Funded counselling and physiotherapy sessions A dedicated team of Wellbeing Champions offering support, referrals, and regular wellbeing activities/events Free parking and access to fleet vehicles for customer visits
Culture & Development

Regular company and team events Unlimited progression opportunities as the region grows Fully funded training and certifications, including Microsoft, Cisco, Cyber Security and other industry qualifications

Working Hours

Monday to Friday 37.5 hours per week Overtime and on-call opportunities available

Join ITCS

If you want to work somewhere that values people as much as technology, where progression is real and support is genuine, we'd love to hear from you.

Successful applicants will be required to complete a DBS check as part of the induction process.

ITCS is an equal opportunities and Disability Confident employer. We welcome applications from all backgrounds and are happy to make reasonable adjustments throughout the recruitment process.

Job Types: Full-time, Permanent

Pay: 35,000.00-45,000.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Employee discount Free parking Gym membership Health & wellbeing programme On-site parking Referral programme Store discount
Application question(s):

When are you available to start?
Experience:

IT Support: 2 years (required)
Licence/Certification:

Driving Licence for more than two years (required)
Work Location: In person