Job Description

JOB OPPORTUNITY : Technical Account Manager in the Automotive Software Industry

Salary is upto 35,000 pa depending upon experience.

Are you a people person with strong communication skills and a strategic perspective? You could be just the person we're looking for.

Who is Nexus Point?

Over the last 14 years, we've established our position as a market leader in the automotive software and web development sector by consistently creating powerful software solutions that deliver a competitive and innovative advantage for our customers.

Our office environment is friendly, supportive and fast-paced. We're looking for an enthusiastic and dedicated account manager to join our ever growing team

.

Role Overview

Nexus Point is looking for a technically-minded Account Manager to join our growing team. You will be the primary point of contact for a diverse portfolio of clients, ranging from high-touch key accounts to smaller, reactive businesses.

Unlike a traditional AM role, this position requires a deep understanding of web infrastructure. You won't just be taking requests; you will be investigating the backend, triaging technical tickets, and translating complex client requirements into actionable briefs for our development team.

Key Responsibilities

Relationship Management:

Manage a portfolio of clients, including leading weekly and bi-weekly strategy calls for key accounts.

Technical Triage:

Take ownership of the client ticket queue. You will review website change requests, assess their feasibility, and investigate the backend/CMS to provide the dev team with clear context.

Requirements Gathering:

Translate "business speak" into "technical speak." You must be able to scope out new features and integrations to ensure the development team has everything they need to succeed.

Project Oversight:

Monitor the lifecycle of change requests from initial ticket to Quality Assurance (QA) and final deployment.

Commercial Growth:

Identify opportunities for website enhancements or new digital strategies that add value to your clients' businesses.

Requirements (Skills & Experience)

Technical Literacy:

Proven experience working with website backends, CMS platforms, or basic understanding of web technologies.

Ticket Management:

Proficiency using project management software (e.g., Jira or similar) to manage high volumes of tasks.

Communication:

Ability to explain technical limitations or possibilities to non-technical clients with confidence and empathy.

Organisation:

High level of attention to detail--you will be managing a busy queue of 70+ tickets across multiple clients.

Why Join NexusPoint?

A pivotal role in a growing team with a strong, collaborative culture. Opportunity to work on complex, business-critical integrations and web projects. A professional but supportive environment where your input directly shapes the client's success.

Please note this is a hybrid role so applicants will be required to work from our Winsford, Cheshire based building 3 days a week. Please only apply if you can commit to these terms.

Job Types: Full-time, Part-time, Permanent

Pay: Up to 35,000.00 per year

Benefits:

Casual dress Company events Company pension Free parking On-site parking
Application question(s):

This is a hybrid role that requires applicants to work from our Winsford, Cheshire based office 3 days a week. Are you happy to proceed based on these terms?
Work Location: Hybrid remote in Winsford CW7 3BD