Job Description

Technical Admin & IT Support Coordinator

Role Purpose

The Technical Admin & IT Support Coordinator will act as the first point of contact for incoming IT support queries and calls.
The role also involves administrative tasks to support the IT function and ensure smooth coordination of service delivery.

Key Responsibilities

Answer incoming calls and act as the first point of contact for IT support queries. Log support tickets with accurate details using internal systems. Escalate technical issues to the relevant technician or team. Schedule call-outs, remote sessions, or site visits when required. Maintain and update records, including inventory of equipment and software licences. Track open tickets and follow up on outstanding jobs to ensure timely resolution. Communicate updates to clients or internal staff via phone or email. Assist with ordering parts, replacements, or liaising with suppliers. Create and update basic user guides or FAQs when needed.

Skills & Experience

Confident and professional telephone manner. Strong communication and customer service skills. Basic understanding of IT systems, or willingness to learn. Ability to follow troubleshooting scripts and procedures. Organised, detail-oriented, and able to manage multiple tasks. Familiarity with email, spreadsheets, and ticketing systems (training can be provided). Previous experience in administration, reception, or helpdesk support is beneficial.
Job Types: Part-time, Permanent

Pay: 13.00 per hour

Expected hours: 20 per week

Work Location: In person