Job Description

Position Summary:

We are looking for a technically minded, personable and driven individual to be part of our CVP Care team. CVP has grown to become one of Europe's biggest resellers within this industry. Creative professionals all over the world use us as their first point of call, relying on our first-class service, knowledge and products to help grow their own businesses. Ever expanding, we want to make sure we maintain these high standards and continue to offer a personal, valuable and knowledgeable service. CVP Care provides a face to CVP's ecommerce business. You will provide technical solutions to customers and offer support in both pre- & post- sales via various portals. With a big focus on combining technical knowledge and a willingness to gather information to ensure the customer's needs are met throughout every step of their web journey. No matter the question or size of an order, CVP Care acts to make sure every customer is properly looked after. Your clients will be diverse encompassing; world leading Live production broadcasters to Cinema and Post production companies. With CVP's impressive network, this role offers a great opportunity for people looking to enter the Film, TV or Production industry. You will also have access to the latest and greatest equipment, as it will be imperative for you to learn all about new products.

More specifically, responsibilities will include (but are not limited to):

? Customer Service and advice - Help customers with all their product and/or technical questions before and after a purchase.

? Communication - You will be expected to communicate with customers via Live Chat (Live Chat hours may extend from 8:00am till 8:00pm), Web forum, Phone, and the Care@ inbox.

? Online demos- Providing the opportunity to see the kit pre-sale, or offering support setting up and using the kit once purchased.

? Sales engineer - Build bespoke solutions, tailored to customer's needs. in the form of quotations or managing their baskets/quotations directly.

? Website maintenance - You will be maintaining the listings on our website, making sure attributes and accessories are up to date and accurate.

? New technology - follow industry trends to look for new technology, to add to the website, that our customers can benefit from.

? Value add promotions

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Proactively creating CVP led promotions and bundles.

? Trade Shows - you may be asked to attend trade shows for their given time frame. This may require travel away from home.

Desired Skills:

Have excellent communication skills. Have proficient computer skills and be able to learn new systems. Have excellent industry technical knowledge. Have highly professional mannerisms. Be comfortable working to targets. Work well within a team. Be willing to learn new technology. Keep up to date with industry trends & look for new and exciting products. Be able to adapt to change.
You're also likely to have the following personal skills (in addition to above);

Ability to work in a team as well as on your own The ability to prioritise work and to work to tight deadlines A hunger to learn more and develop your skills The confidence to contribute ideas and concepts A flexible and can-do attitude

About CVP

CVP is one of the leading and largest independent resellers of production equipment for the Media and Entertainment sectors in Europe. With over 37 years of expertise which spans TV & Film, broadcast, production, cinematography, professional video, audio and photography equipment, CVP services some of the biggest names in this vibrant industry including the BBC, ITV and Netflix, and many independent film and TV producers, academic institutions and individual content creators.

But we are more than just a reseller; we are a trusted business partner and an extension of our customers' and suppliers' teams. With over 200 dedicated professionals across six locations, we genuinely care about our customers. Our unrivalled experience and collective knowledge enable us to understand their needs deeply, allowing us to deliver first-class services tailored to find the right solution. Whether you're looking for a compact camera, a complete studio system, or seeking expert sales or creative advice, we are here to help.

Our passion for what we do is reflected in every aspect of our business, from our meticulous engineers who ensure every piece of equipment is in prime condition, to our sales support team that offers peace of mind and independent, bespoke advice, and our highly skilled technical gurus and online services team.

Recognised in the industry as the 'go-to reseller for all acquisition equipment,' we take pride in our unique customer-focused and bespoke approach. Over the years, we have fostered close relationships and partnerships with over 1,000 brands and key manufacturers, including ARRI, Canon, RED, and Sony, among others.

Join us in our mission to provide exceptional service and innovative solutions, and become a part of our dynamic team that is passionate about serving our customers and driving success in the industry.

Salary/Remuneration:

The salary for this position is 24,000 to 28,000 per annum plus a discretionary bonus of 2500 per annum.

Working Hours:

37.5hours per week, Flexible between 8:00am till 8:00pm (Subject to Live chat needs).

Company Benefits

Company pension scheme

Life Assurance Cover

Free car parking (at selected locations)

Learning and Development opportunities

Retail discounts and subsidies

Employee assistance program

Death in Service benefit

Holidays- up to 25 days per year rising with service plus bank holidays

Job Type: Full-time

Pay: 24,000.00-28,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Casual dress Company events Company pension Cycle to work scheme Life insurance Store discount
Schedule:

Monday to Friday
Work Location: In person

Reference ID: CVPSTCTA0031002021