Job Description

STIEBEL ELTRON UK Ltd are a wholly owned subsidiary of STIEBEL ELTRON International GmbH a traditional German family run business with operations in over 27 countries worldwide. STIEBEL ELTRON has become one of the leading manufacturers in the fields of Hot Water and Renewable Energy products.

STIEBEL ELTRON is full of energy. As an innovation-driven family business, we follow a clear line in the production and development of our products - for environmentally friendly, efficient and comfortable home technology. With more than 5,000 employees worldwide, we consistently rely on our own know-how from product development to production. The result is efficient and innovative solutions for hot water, heating, ventilation and cooling. With our extensive product range, we always have the right solution to prepare your home for the demands of the future today.

Based from the Head Office in Bromborough, boasting its state of the art training facility, you would be responsible for providing technical support via the telephone to end users and installers by researching and answering questions and troubleshooting problems by working alongside the technical and sales order processing team. The ultimate objective is to ensure that our installer partners receive the very best STIEBEL ELTRON has to offer both in terms of product and after sales support.

Primary duties would involve: -

Provide answers to clients by identifying problems; researching answers; guiding client through corrective steps

Take ownership of ongoing support cases and manage them through the business to ensure that a resolution is achieved

Support sales lines at times of peak calls, advising customers on pricing and availability using our SAP system to access information

Develop an in-depth knowledge of the heating, hot water and ventilation product range, particularly controllers

Maintain customer records, detailing outcomes of calls on our CRM systems

Improve system performance by identifying problems and recommending changes

Preferably with some relevant industry experience, plumbing, heating, electrical or renewables. You will possess the ability to present complicated technical issues in a simple way and be able to guide installers and end users through to resolution using the technology available to you.

You will be self-motivated, have a passion for technology and renewable energy and be absolutely committed to promoting and delivering the outstanding service which our Customers have come to expect from STIEBEL ELTRON.

In return, you will receive full product training and will be supported to succeed with good development prospects as part of the STIEBEL ELTRON Group in an internationally growing family business. We champion flat hierarchies, cooperation at eye level and an open communication and constructive feedback culture where colleagues all work cohesively to achieve the collective goals and have been awarded a

Great Place to Work

accreditation for 2025.

Job Type: Full-time

Pay: Up to 28,000.00 per year

Benefits:

Casual dress Company pension Life insurance On-site parking Private dental insurance Private medical insurance Work from home
Ability to commute/relocate:

Wirral CH62 3RN: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 2 years (required) Plumbing: 1 year (preferred) Heating: 1 year (preferred) Electrical Testing: 1 year (preferred) Technical Background: 1 year (preferred) Renewables: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person