Job Description

Contractual hours

36.25

Basis

Full time

Job category/type

XPS Administration

Date posted

29/07/2025

Job reference

REQ003034

Technical Analyst - Pensions

Location:

Middlesborough

Employment Type:

Permanent, Full Time

Grade:

Consultant

Hybrid

REQ003034

About XPS Group:

XPS Group is a prominent UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

About the Role:

We are currently seeking a Technical Analyst within the ASG Public Sector Complaints Team. The successful candidate will play a key role in managing and progressing complaints received from Public Sector members, whether complaints against XPS or the scheme (Internal Dispute Resolution).



The ASG Team is one of XPS Administration's central services teams. Their main objective is to maintain and strengthen XPS Administration's processes, ensure XPS and trustees provide a compliant service, enable enhancements to services, promote good quality pensions administration, and provide pensions training. In additional they provide support to the admin teams on technical pensions and process issues.

Key Responsibilities:

Analyse complaints Consult with the Administration teams to understand what, if anything, has gone wrong Corresponding directly with the complainant through each stage of the complaint Identify and agree a resolution to the complaint Identify and produce or assist with guidance for teams and client managers, as a result of any lessons learned from the complaint Provide support to Admin teams and Client Managers Ad-hoc activities as determined by the business. Design and present training to pension's administration staff as required. Producing and providing regular stats to Admin and Client Relationship Managers

Your Profile:

Essential:

Successfully qualified in or progressing CPC/DPC/RPC/APMI Direct, relevant experience of dealing with complaints within the occupational pension schemes industry Ability to explain complex technical issues simple and succinctly Ability to provide information to different audiences - members, clients, admin teams or client manager

Desirable:

Preferably educated at least to 'A' level standard

What We Offer:

Enjoy a competitive salary, annual discretionary bonus, and 25 days' holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.

How to Apply:

Interested candidates should submit applications below or contact recruitment@xpsgroup.com. Join XPS Group and contribute to a dynamic and inclusive workplace.

Equal Opportunity Statement:

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

Eligibility:

Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.

Who are we:

To find out more please visit: www.xpsgroup.com