Job Description

Company Overview:

At Pointer, we don't just offer jobs--we build careers. With over 50 years of excellence in electronic security and fire detection, we are a dynamic, values-driven company that thrives on passion, respect, integrity, delivery, and expertise. Our mission is to build a robust, resilient, sustainable, and successful business that supports our customers and colleagues through good times and bad.

Our 200-strong team across the UK is the heart of our success, contributing to our 24 million annual revenue and delivering outstanding service to some of the UK's top blue-chip companies. Many of our colleagues have grown with us, thanks to our well-established apprenticeship program and a culture that nurtures long-term career development.

What sets us apart? Our people-first approach. We foster an environment where every individual is valued, supported, and empowered to succeed. As an Investors in People Gold-accredited employer, we are committed to achieving Platinum status, ensuring our people have the tools, training, and opportunities to thrive.

At Pointer, you'll be more than just a colleague --you'll be part of a team that delivers with expertise, acts with integrity, and shares a passion for making a difference. If you're looking for a place to grow, innovate, and be valued, we'd love to hear from you.

Job Summary:

As Technical and Compliance Manager at Pointer Ltd, you will be the driving force behind the maintenance and continuous improvement of our Integrated Management System (IMS) in line with ISO standards (ISO 9001, ISO 14001, ISO 22301, ISO 27001, and ISO 45001) and other regulatory frameworks, such as NSI and EcoVadis. You will ensure system compliance, operational efficiency, and readiness for external certification audits.

This role requires a proactive, detail-oriented professional with a strong background in auditing and management systems. You will champion a culture of customer focus, quality, and continuous improvement, providing expert guidance to teams and working closely with senior management to meet compliance and performance objectives.

Key Responsibilities:

Integrated Management System Oversight

Maintain and update IMS documentation and policies, ensuring accessibility, accuracy, and continuous improvement.

Oversee change management processes affecting the IMS.

Ensure alignment with ISO and regulatory requirements.

Maintain Document Management System to allow access to IMS information to all colleagues.

Audit Management

Plan, conduct, and report on internal audits across all applicable ISO standards.

Liaise with external certification bodies and support successful audit outcomes.

Lead root cause analysis of non-conformities, incidents, and complaints to identify systemic improvements.

Assist our Supervisor / Management Team to meet their team inspecting and auditing requirements.

Participate in the Internal Verification process for the assessment material for our Modern Apprenticeship program.

Conduct site visits to inspect and audit our site operations to assess the operational controls of our IMS Systems.

Performance Monitoring and Reporting

Develop and report KPIs related to compliance and system performance.

Provide monthly updates through company communication channels, including the internal newsletter.

Analyse trends and performance data to inform decision-making and improvement initiatives.

Lead Management Review Meetings for each of our IMS Systems, reporting on progress and objectives.

Compliance and Risk Management

Monitor operational processes to ensure adherence to the IMS and other applicable standards.

Conduct supplier evaluations to assess IMS-related compliance and sustainability criteria.

Support departmental teams with compliance input during tender submissions and client proposals.

Support senior management to review and update Risk Registers.

Guidance and Culture

Provide expert advice to staff on the application and benefits of the IMS.

Foster a customer-centric, intent based leadership culture across the business.

Promote awareness and understanding of compliance responsibilities at all levels.

Competence and Awareness

Issue toolbox talks covering identified high risk areas of our IMS to all staff.

Regular reporting on Best Practice and Opportunities to Get Better.

Analysis of Competency Matrix and gaps to assist the Training and HR Departments.

Develop our Supervisors / Managers to provide the required IMS skills required to manage their teams effectively.

Sustainability (Environmental, Social and Governance)

Continual development of our IMS systems to integrate ESG requirements.

Co-ordination with other Business Heads to ensure compliance with ESG Systems.

Assist in the regular reporting of ESG KPI's to our clients.

Qualifications and Skills:

Relevant qualification in compliance, business, or safety management (e.g., NEBOSH General Certificate or equivalent).

Lead Auditor certification (preferred or working towards) in one or more ISO standards (e.g., ISO 9001, 14001, 27001, 45001).

In-depth understanding of ISO standards and regulatory frameworks such as NSI and EcoVadis.

Proven experience in auditing, compliance reporting, and documentation control.

Proficient in Microsoft Office (Excel, Word, PowerPoint) and capable of analysing data from multiple sources.

Strong interpersonal and communication skills for effective collaboration across departments.

Able to manage multiple priorities and deliver outcomes under tight deadlines.

Full UK driving licence (essential for site audits and visits).

Experience:

Minimum 3 years in a compliance, auditing, or management systems role.

At least 2 years conducting internal audits across multiple ISO standards.

Demonstrated success in managing and improving IMS documentation and performance.

Experience guiding operational teams to meet output and quality expectations.

Track record of driving measurable improvements in compliance or quality systems.

Personal Attributes:

The ideal candidate for the Technical and Compliance Manager role will be highly organised, detail-oriented, and proactive, with a strong ability to manage multiple tasks and meet deadlines. You will possess excellent communication and interpersonal skills, enabling you to effectively collaborate with diverse teams and build strong relationships with stakeholders. Your problem-solving mindset, combined with a keen eye for process improvement, will ensure that you consistently identify areas for growth and maintain the integrity of the management system. With a customer-focused approach, you'll drive operational efficiency while ensuring that the organization remains compliant with ISO standards and other regulatory requirements. You'll also be adaptable to changes, demonstrating resilience and the ability to navigate evolving business needs while maintaining a high level of professionalism.

What Makes You a Great Fit?

Extensive experience in managing and maintaining IMS documentation and ISO standards. compliance Strong track record in conducting internal audits and ensuring operational processes meet required outputs.

Expertise in promoting and embedding a customer-focused approach across organisations.

Ability to provide clear guidance on the management system to colleagues and teams.

Proven experience in handling change management within the scope of IMS while maintaining system integrity.

Strong attention to detail and a proactive approach to identifying areas for process improvement.

Exceptional communication and interpersonal skills, with the ability to engage with stakeholders at all levels.

Ability to work independently and manage multiple projects with a keen focus on deadlines and performance.

Demonstrated ability to solve complex issues and address challenges in compliance processes.

Flexible and adaptable, able to adjust to evolving business needs and regulatory changes.

An advocate for continuous improvement and maintaining high standards of operational excellence.

Must be eligible to work in the UK.

Benefits:

At Pointer, we don't just offer a job--we offer a rewarding career with benefits that support your growth, well-being, and work-life balance. Here's what you can look forward to:

Financial Security & Rewards

Competitive salary with an annual review

Company pension to help secure your future

Employee referral scheme--recommend great people and get rewarded

Work-Life Balance & Flexibility

Generous holiday allowance to recharge and unwind

Flexible working optionsto fit your lifestyle

Structured Career Growth & Development

Career progression opportunities--we invest in your future

Bi-annual career mentoring

Training & professional membership supportto help you develop your skills

Health & Well-being

Life assurance for peace of mind

Access to private GP services--because your health matters

Annual flu jab to keep you feeling your best

Exclusive Employee Perks

Employee discount scheme--save on top brands

Company carfor eligible roles
*Some benefits are role-dependent.

Equal Opportunities Statement:

Pointer is an equal opportunity employer and values diversity. We welcome applicants from all backgrounds.

Job Types: Full-time, Permanent

Benefits:

Additional leave Company car Company pension Employee discount Employee mentoring programme Free flu jabs Health & wellbeing programme Life insurance Referral programme
Work Location: In person