Job Description

End Date

Thursday 16 October 2025

Salary Range

83,411 - 98,130

We support flexible working - click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Summary

About this opportunity:


Are you passionate about service reliability and automation? Join us in a hands-on leadership role where you'll drive transformation and protect the stability of our digital services.


This role sits within a small but impactful team focused on modernising service operations. You'll lead service reliability efforts, manage a virtual team of contributors, and work cross-functionally to ensure our applications run smoothly. With ambitious goals to become the best digital bank, it's a great time to join and help shape the future of service excellence.

What you'll be doing

Lead service reliability engineering initiatives, driving faster recovery and learning from incidents Champion an automation-first mindset to improve operational efficiency Manage a small team and establish a virtual network of stakeholders and contributors Act as a thought leader in service, influencing cross-functional teams and senior stakeholders Own and coordinate major incidents, ensuring timely resolution and thorough post-incident reviews Drive continuous improvement across operational processes and service transitions Represent the function in governance forums and strategic planning discussions Build relationships with external partners and vendors to support service innovation

What you'll need

Proven experience in IT operations or service management with line management responsibilities Strong stakeholder management skills and ability to operate at peer-level across functions Expertise in incident, problem, and change management frameworks (e.g. ITIL) Passion for automation and service reliability engineering

And any experience of these would be really useful:

Familiarity with monitoring tools such as Dynatrace or Splunk Exposure to Agile, DevOps or SRE principles ITIL Foundation certification Experience in enterprise environments with 24x7 operations

About working for us

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.


Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping

30 days' holiday

, with bank holidays on top

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.