Job Description

About Epicor Software Corporation
Grow your business with Epicor
Epicor Software Corporation provides industry-specific business software designed around the needs of manufacturing, distribution, retail, and services organizations. More than 40 years of experience with our customers' unique business processes and operational requirements is built into every solution?in the cloud, hosted, or on premises.
Today, over 20,000 customers in 150 countries around the world rely on our expertise and solutions to improve performance and profitability. Epicor is driving growth for companies globally with solutions including:
Epicor Enterprise Resource Planning (ERP)
Human Capital Management (HCM)
Financial Management
Manufacturing Execution Systems (MES)
Supply Chain Management (SCM)
Epicor products are working today on a global scale, delivering impressive benefits to companies just like yours. With a deep understanding of your industry, Epicor solutions promote growth while managing complexity and increasing efficiency. The result is powerful solutions that free your resources so you can grow your business.
Technical Application Specialist - Hybrid role
An exciting opportunity for a Technical Support Analyst has arisen to join a team that is providing support for our global strategic e-commerce solution.
This is an opportunity for a dynamic individual who can demonstrate the aptitude to learn/build on existing skills. You will be a self-starter who possesses strong problem solving, analytical and communications skills, who can be a team player and working as part of a growing global team.
Duties:

• Respond to client calls in a professional manner, providing solutions and advice where appropriate
• Ensuring Service Quality levels are maintained
• Ensuring all issues are handled in a timely manner
• Reviewing outstanding issues, ensuring clients are kept informed of progress

Desired skills and experience:

• A background or previous experience in customer support environment
• Experience in supporting enterprise or other business applications
• Problem solving working in a multi layered technology stack

The Person

• Excellent communication/interpersonal skills with strong customer facing skills
• Ability to effectively communicate technical details to all audiences
• Collaborate across teams to identify root cause for technical issues and drive technical issues through to resolution
• Must be a self-starter who can work independently as well as in a team.

Nice to have but not essential:

• Previous experience of supporting Magento eCommerce or any out of the box e-commerce solution
• Understanding of web technologies; NGINX
• Knowledge/experience of HTML or CSS
• Understanding of SSL certificates and encryption fundamentals
• Familiarity with Unix/Linux fundamentals

About Epicor
At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We're Proactive, Proud, Partners.
Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses--the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you--that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter: Afsha Sikka

Skills Required