Job Description

About MCS

MCS (Microgeneration Certification Scheme) is the UK's national quality mark for small-scale renewable technology, such as solar panels and heat pumps. We're here to set standards and provide protection, giving consumers confidence to invest in renewable technologies to heat and power their homes and small businesses. Working with industry, MCS defines, maintains, and improves quality, by setting standards for low-carbon energy technology products, installers, and their installations.

Now is an exciting time to join MCS; especially as we plan to launch the redevelopment of the Scheme, which will have a greater focus on consumer protections, quality workmanship, and dispute resolution. 2023 was a record-breaking year for the small-scale renewables industry in terms of installation volumes and we look forward to continuing our vital role in driving forward the UK's progress towards Net Zero.

Our People

As an MCS employee, you will have the ability to demonstrate, understand and apply our company values. These are embedded in all roles across the business, and you should evidence these values as part of the application process:

We are expert We are open and inclusive We are innovative We are understanding We are principled We are passionate
We are a strong and ambitious team of nearly 80 and growing. People are at the heart of MCS and we empower each other, support each other, and work together to achieve our goals. From members of our team who are just starting their journey as an apprentice, to those who have worked in renewables for years, we have wide range of talents and expertise. We are especially proud that women make up 68% of our workforce.

Why you'll love working for MCS

Aside from the exciting and challenging role, the people, our culture, and our mission, we have some amazing benefits that make MCS a pretty awesome place to work. Here's a few favourites among our team:

Our Team:

We are an energetic sociable and talented bunch who are super passionate about what we do and determined to make a difference. We are friendly, supportive, collaborative and we learn from each other every day.

Holiday:

25 days' annual leave per annum - increasing to 28 days with three years' service, and to 30 days with five years' service. Possibility to purchase additional days for the following calendar year.

Social Events:

Regular events in the office, dress-down Fridays, and more.

Wellbeing:

All employees have access to an Employee Assistance Programme, Optional access to

Medicash

- A healthcare plan with the highest level of cover. Access to Mental Health First Aider, up to 8 counselling sessions, helping to ensure every team member feels supported, healthy, and empowered both inside and outside of work.

Office treats:

Weekly provision of organic free fruit, breads, spreads, breakfast items, tea, coffee and soft drinks when working from the office.

Supportive HR Policies:

Enhanced Maternity, Paternity leave, sick leave, and emergency paid leave, life assurance 5 x your salary.

Grow with MCS:

Access to and support with continuous professional development.

Subscriptions:

Payment of one professional subscription per year

.

New Starters:

Welcome lunch with the CEO.

Company Pension

: 8% company contribution.

Working week:

37.5 hours Monday - Friday with flexible working options.

Salary Sacrifice Schemes:

We offer a range of salary sacrifice schemes--including Cycle to Work, EV leasing, and additional annual leave purchase--subject to individual eligibility criteria.

Free Parking

when working from the office.

Technical Assessment Team

Our Technical Assessment team is tight-knit group of field-based professionals spread across the UK. They play a pivotal role in upholding MCS Standards and Scheme requirements, providing protection to consumers, and helping installers to solve and prevent complaints. Honing an in-depth knowledge of our Scheme, the Standards and consumer protections, they deliver our on-site assessment activities collaborating closely with homeowners and installers. An important arm of our Customer Experience team, our Technical Assessment team are the friendly face of our brand, who interface directly with consumers and installers as they appraise installations across technologies including heat pumps, solar PV, battery storage and more.

What we're looking for in you:

Are you someone who thrives on building strong working relationships and keeping things organised? Do you enjoy digging into the detail, following up to make sure nothing gets missed, and communicating clearly with a wide range of people? Are you motivated by making sure things are done properly, fairly, and in a way that protects consumers?

Specifically, we're looking for someone who:

Is organised and methodical

- You'll be managing multiple schedules, tracking non-conformities, deadlines, and progress across many cases with ease.

Is a clear communicator

- You can translate technical findings into simple, professional language for installers, and you're comfortable following up to keep things moving.

Is persistent but personable

- You're confident in chasing responses and resolving outstanding actions while maintaining positive relationships with installers and colleagues.

Takes ownership and shows initiative

- You're proactive in your approach, spotting potential issues before they escalate and taking steps to address them.

Cares about quality and consumers

- You want to help uphold high standards across the renewables sector, making sure consumers get the protection they deserve.

Works collaboratively

- You'll be liaising daily with Technical Assessors, the Customer Relations Team, and Complaints Team to secure joined-up outcomes.

Is eager to learn and grow

- Whether it's diving deeper into MCS Standards, understanding installer operations, or developing your scheduling expertise, you're keen to expand your skills.

Embodies our values

- You're expert, open, innovative, understanding, principled, and passionate - and bring these qualities to work every day.

If this sounds like you, we'd love to hear more about why you're excited to join our team.

Main Role and Responsibilities

As a Technical Assessment Co-Ordinator, you'll play a crucial role in ensuring that issues identified during our site assessments are resolved quickly, fairly, and in line with Scheme requirements. You'll be the key link between our Technical Assessors, installers, and our internal teams - helping to uphold high standards and secure the best possible outcomes for consumers.

You'll be working closely with the Technical Assessors as well as the Technical Assessment Scheduler. You'll also be collaborating with the Complaints Team and the Customer Relations Team to ensure an aligned approach.

Here's a taste of what you'll be doing:

Liaise with installers to explain non-conformities identified during technical assessments, ensuring they understand the issue, how to respond, and any deadlines.

Maintain accurate, up-to-date records of non-conformities and installer responses using SharePoint, Dynamics CRM, and other internal systems.

Follow up with installers to track remedial actions, escalate concerns where responses are delayed, unclear or inadequate, and help troubleshoot simple queries.

Draft and send clear, professional communications to installers outlining technical findings and any next steps they need to take.

Work closely with Technical Assessors to gather and relay updates, technical clarifications, and any further evidence needed.

Coordinate the process of reviewing evidence submitted by installers, ensuring it's routed to the appropriate team members for review.

Ensure accurate, auditable documentation of all activity relating to remedial work, including deadlines, progress updates and final outcomes.

Support in identifying repeat issues or patterns across installers and technologies, helping to inform root cause analysis or scheme-wide improvement activity.

Contribute to regular reporting on open cases, common themes, and installer responsiveness.

Collaborate with the Customer Relations and Complaints Teams to ensure joined-up handling of complex or ongoing issues.

Provide administrative support to the Technical Assessment team as required, including occasional call handling and inbox triage

Monitor GPS check-in/check-out data to support assessor safety and wellbeing, ensuring use of tracking software and flagging any concerns. Flag any anomalies or concerns to the Technical Assessment Manager promptly to maintain both assessor welfare and schedule integrity.

Undertake any other administrative tasks as required to support the work of the Technical Assessment Team or the wider Customer Experience team, with appropriate guidance, training, and support provided.

Salary: 28,922

Location: Sci-Tech Daresbury. Some flexibility to support limited home-working may be possible following successful completion of probation period.

Person specification

(E) Essential

(D) Desirable

Knowledge

An Understanding of the small-scale renewable energy sector and MCS Scheme (D)

Awareness of MCS Standards, Installer Operating Requirements and Scheme documents (D)

Familiarity with the Boiler Upgrade Scheme (BUS) or Energy Company Obligation (ECO) (D)

Awareness of GDPR and how personal data should be handled (D)

Strong Microsoft Office skills (Excel, Outlook, Word, Teams) (D)

Experience using Dynamics CRM, SharePoint and Power BI (D)

Skills

The ability to proactively prioritise, plan and schedule complex tasks and demonstrate effective time management. (E)

Excellent written and verbal communication skills (E)

Strong organisational skills and ability to manage a busy, varied workload (E)

Confident working with technical language and summarising it for non-technical audiences (E)

High attention to detail and a methodical approach to tracking actions and deadlines (E)

Comfortable handling queries and following up persistently but professionally (E)

Able to work effectively with multiple stakeholders and escalate appropriately (E)

Experience supporting casework or complaint processes (D)

Behaviours

Champion for consumer (E)

An enthusiastic team-player (E)

A motivated self-starter who can comfortably work independently and manage own workload (E)

Be willing to work flexibly (E)

Exceptional attention to detail (E)

Don't meet every single requirement?

We know that sometimes people can be put off applying for a job if they think they can't tick every box but we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for this or other roles!

To apply, please send a CV and covering letter outlining how you meet the person specification and why you believe you are the right candidate for the role.

Email: careers@mcscertified.com

The closing date is:

Monday 28th July 2025 at 9.00am

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interviews will be held on Friday 8th August 2025

Job Types: Full-time, Permanent

Pay: 28,922.00 per year

Benefits:

Bereavement leave Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sick pay Work from home
Work Location: In person

Application deadline: 28/07/2025