Job Description

Reports to:

Technical Manager

Role Purpose:

The role of the Technical Assistant is to facilitate all customer complaints, distribute technical KPIs weekly and monthly, complete all customer questionnaires, deal with all purchase orders, stationary requirements, administration of intake paperwork and any miscellaneous duties as required within the administration function.

Key Accountabilities

Complaints

Log all customer complaints. Acknowledge receipt of complaints within 24 hours. Forward all serious complaints to Quality Managers/ Technical Manager immediately to investigate. Prepare customer response and aim to respond within 5 working days. Create weekly complaints analysis and summary and send those to all relevant people. Lead the complaints department meetings. Halls Enquiry website and calls. Log and respond to Halls of Scotland complaints

KPI

Generate complaints KPI and complaints graph for weekly/monthly KPI reports. Generate KPI graphs for monthly KPI reports Print and display technical KPIs graphs monthly on the notice board

Micro and chemistry

Log all micro results. Raise non-conformance for fail results to be investigation. Forward all serious micro/chemistry failures to the Quality Manager/ Technical Manager immediately for investigation Trend micro results and communicate with relevant personnel. Logging micro and chemistry samples to the lab.

Questionnaires

Complete Customer Questionnaires in a timely manner - target 10 working days.

Intakes

Enter seasoning and packaging intakes onto spreadsheet. E-mail suppliers for seasoning and rusk certificate of analysis and add to pack. Achieve at the end of the month.

Miscellaneous

Adhoc administration duties. Support to technical and site teams during visits and audits. Support and ensuring any document changes are logged in. Recording meeting minutes and ensuring actions are distributed and closed off. Ordering technical supplies e.g. swabs, test bottle

Food Technologist

Provide holiday and absence cover for Food Technologist, duties include creation of specifications, product labels, generation of barcodes, artwork approval, product file creation, assisting Technical and NPD teams during trials and launches.

Person Specification

Skills & Abilities

Excellent knowledge in Excel and other Microsoft office applications Strong and proven organisational and planning skills Strong attention to detail Effective problem-solving skills Customer focus Able to work well under pressure in a fast-moving environment Good understanding of products and customers Interpersonal, relationship-building and networking skills
Fully understands health and safety, hygiene, quality, legality, quantity, and costs relating to the business

Teamwork and collaboration

Good understanding of audit systems & Health & Safety at work procedures

Character & Personal qualities

Professional and confident Strong and effective communication skills - face-to-face, phone and email. Self-motivated with a strong result focus Good judgment and common sense Big picture thinker: Looks beyond the obvious Assertive with the will to win Good judgment and common sense

Qualifications & experience

A comprehensive understanding of technical role and systems Elementary Food Hygiene Relevant diploma in food with relevance to factory
Job Types: Full-time, Permanent

Benefits:

Casual dress Employee discount On-site parking Referral programme
Ability to commute/relocate:

Prestwick KA9 2NS: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 30/07/2025