Job Description

Job Overview:
We are seeking a detail-oriented and experienced Technical / Quality Assistant to join our team.

As the on-site Technical support, you will be responsible for ensuring the quality and safety of our products through various quality assurance processes.

Working within a small team, this critical role will be supporting the Technical Manager in maintaining and enhancing technical compliance across internal systems, supplier, customers, and products; ensuring adherence to food safety and legality.

Key duties of the role will include , but are not limited to the following:
- Provide technical support to suppliers, customers, and the site production and commercial teams.
- Manage customer complaints and non-conformances through instigating root cause; ensuring suitable corrective and preventative actions and communication to customers, internally and externally.
- Conduct and document traceability tests, as required.
- Maintain and update accurate product and raw material technical specifications, ensuring compliance with industry standards.
- Assist with maintaining the quality management system, HACCP, Supplier Approval, BRCGS, Red Tractor, and regulatory bodies.
- Support site audits against BRCSGS, Red Tractor, FSA, and customer compliance standards.
- Conduct internal audits against site BRCGS and QMS standards, raising non-compliance internally, as required.
- Complete internal training in procedures for food safety, hygiene, and compliance.
- Deputising, when required, for the Technical Manager.

The above list is by no means exhaustive; there will be an expectation to conduct tasks on a daily, weekly, monthly, and ad hoc basis, as required.

Experience:
- Previous experience in a similar role, preferably in a meat processing, or food manufacturing environment, working within quality , technical, or production management systems.
- Ability to work autonomously, without direct supervision.
- Ability to provide supervision, conduct competency assessments, and deliver training, when required.
- Excellent attention to detail and ability to follow standard operating procedures.
- Strong communication skills to effectively collaborate with team members.
- Practical knowledge and experience of BRC standards, allergen and hygiene management.

Qualifications:
- HACCP Level 3, internal audit / inspection qualification.
- Further education to Higher National Certificate, Degree in Food Science, or equivalent industry experience.

Additional information:
This Technical support role will be based at our Rotherham Head Office, and report directly into the Group Technical Manager, working alongside another Technical Assistant and the wider Production Management Team.

We are offering a competitive salary, based on experience and qualifications. This is a full-time position with opportunities for career growth across the organisation.

If you are passionate about maintaining high-quality standards, ensuring customer satisfaction, and want to make a valid contribution to an established team, we encourage you to apply for the position of Technical / Quality Assistant.

Job Types: Full-time, Permanent

Pay: From 27,000.00 per year

Benefits:

Company pension Employee discount On-site parking Store discount
Schedule:

Monday to Friday
Work Location: In person

Reference ID: NO1-TAssistant-230425