Job Description

Full Time

Technical Operations

Reading

Description

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The Technical Build Operative will play a key role in managing and executing build orders for our digital signage and digital workspace solutions. This position involves preparing, configuring, and testing AV hardware and software to ensure seamless deployment. You will work closely with the operations and technical teams to deliver high-quality, reliable systems to our clients.

Main Duties

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Order Management:

Receive and process build orders for AV systems and digital signage solutions.


Ensure build progress status is kept up to date


Liaise with Sales Order Procession, Purchasing and Project Managers regarding build dates.


Organise and prioritise build schedules

Hardware Setup & Configuration:

Unbox and configure media players, screens , and associated AV technologies.


Perform quality checks to ensure all components meet company standards.

Software Installation & Configuration:

Install and configure operating systems (Windows, Linux, Android, etc.) on media players.


Deploy and configure digital signage software and remote management tools


Apply updates, patches, and security configurations as required.

Testing & Troubleshooting:

Conduct functional tests on hardware and software before deployment


Diagnose and resolve technical issues during the build process


Pack and label ready for shipment by the logistics team

Documentation & Reporting:

Maintain detailed build documentation for internal records


Report any technical challenges or improvements to the technical lead


Help to define advanced processes for the Digital Build team

Remote Player setup:

Working with partners across other countries to carry out remote player configuration and setup.

Requirements

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Essential:
Previous experience in AV or IT hardware/software configuration.


Strong knowledge of operating systems (Windows, Linux, Android, IOS).


Basic networking knowledge (IP addressing, connectivity troubleshooting, router setup).


Understanding of Computer components and how they work together.


Ability to work with AV hardware (media players, screens, mounts, servers, tablets).


Excellent problem-solving and attention to detail.


Ability to work independently and as part of a team in a fast-paced environment.


Proficiency in Microsoft Office software.


Excellent communication skills .




Desirable:
Familiarity with

digital signage software

(e.g., BrightSign, Scala, Now Signage, Embed or similar).


Understanding of digital signage ecosystems and content management systems.


Familiar with Remote management software (Teamviewer, Logmein)


Understanding of Screen resolutions and orientation along with video / image formats.


Relevant certifications (CompTIA, AVIXA CTS, or similar) are a plus.




Please note: This role requires you to be on-site at our Reading office 5 days per week. Some out of hours work may be required, meaning this role is eligible for overtime payment.

Benefits

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Aura is in a dynamic phase of growth, with plenty of exciting changes still to come.
With a clear vision and strategy, we know exactly what we're aiming for and how we'll get there.

What truly distinguishes us from our competitors is our people - they are our most valuable asset. If you join our team, here are some of the benefits you can look forward to:

Salary- 28,000 to 35,000 (dependant on experience)


25 Days annual leave per annum


Help-at-Hand (Employee Assistance Programme)


Cycle to work scheme


Half day volunteering leave


Benefits Hub (discount marketplace)


Medicash (Health Cash Plan)