Job Description

Job Title:

Technical Coordinator

Contract Type

: fixed term contract till 31st March 2026

Salary

: 24,027.89 (26,452.68 is achieved after 12 months successful performance in the role)

Working

Hours

: 35 hours per week

Working

Pattern

: Monday to Friday

Location

: London / Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as Technical Coordinator

In this role you will provide comprehensive administrative and coordination activities to support service delivery for a range of complex , repair projects, ensuring appropriate protocols are always adhered to and financial impacts recorded. Activity will include scheduling of appointments, liaising with contractors, compiling and evaluating disclosure documents. Ideally in this role you will maintain all appropriate records and reports including payments, post inspection of works, collating information for databases with stock records, disrepair logs, stock condition records, asbestos etc.

About you

We are looking for someone with:


Experience of scheduling / diary management ideally within a repairs environment Proven track record of providing administrative services including accurate record keeping Experience of maintaining databases and proficient with Microsoft Excel, Word, and PowerPoint Ability to show initiative and propose solutions to issues identified Ability to handle conflict and deal with difficult situations Methodical approach and results focused with the ability to take ownership of tasks Excellent team player who can work flexibly to meet business requirements Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage
conflicting priorities

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.


We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role profile

Job purpose

Provide comprehensive administrative and coordination activities to support service delivery for a range of complex


repair projects, ensuring appropriate protocols are always adhered to and financial impacts recorded.


Activity will include scheduling of appointments, liaising with contractors, compiling and evaluating disclosure


documents.

Role requires you to:

Maintain all appropriate records and reports including payments, post inspection of works, collating
information for databases with stock records, disrepair logs, stock condition records, asbestos etc.


Process letters of claim promptly upon receipt, and play a supportive role in case management including
system updates, accurate collation of files and claim documentation on behalf of Asset and Legal teams,


ensuring full compliance with the protocols to deliver financial savings to the Group


To liaise and assist contractors with the scheduling of works, tracking and monitoring through to
completion to the right standards


Support the Case Management Officer in identifying issues requiring management input to ensure escalation
when needed.


Support the Case Management Officer in the processing of payments associated with formal claims settled
within agreed timelines updating the records accordingly


Support the Case Management Officers in the production of management data on the status of caseload,
detailing trends and geographical concerns which feed into the management of assets


Ensure collaboration with all internal and external teams to deliver the disrepair and complex repairs
process, including liaison with customers, contractors and any regulatory authorities as relevant within set


timescales


Act as a key liaison point for customers during major works, including the co-ordination of decants where
appropriate


Ensure solicitor and customer letters are concise and comprehensive in line with quality standards Maintain and improve knowledge and skills to best carry out the role and represent the bests interest of the
customer and TRG


Assist with day to day enquiries from other members of the Asset function where required an undertake any
other duties commensurate with role to support the team as a whole


Contribute to the continuous improvement of processes and procedures.

Person specification

Essential

*


Experience of scheduling / diary management ideally within a repairs environment Proven track record of providing administrative services including accurate record keeping Experience of maintaining databases and proficient with Microsoft Excel, Word, and PowerPoint Ability to show initiative and propose solutions to issues identified Ability to handle conflict and deal with difficult situations Methodical approach and results focused with the ability to take ownership of tasks Excellent team player who can work flexibly to meet business requirements Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage
conflicting priorities


Customer focused with strong written and verbal communication skills, with the ability to
work at all levels within the business

Desirable

Business Administration Qualification Understanding of property related legislation, including Disrepair, FFHHA, HHSRS, Party Wall Act and
Environmental Health Act


Social Housing Qualification (CIH) * Knowledge of diagnosing and logging of repairs including the interpretation and analysis