Job Description

Position:

Technical Helpdesk Agent

Reporting To:

Helpdesk Supervisor

Status:

Permanent

Salary:

24,000 per annum plus benefits

Hours:

Full-Time - Office Based (37.5 hours Monday to Friday)
Plus rotational shifts including evenings and weekends.

Based:

Manchester

At myPOS, we're all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we're more than just payment solutions--myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we're here to support business owners of all sizes and everyone out there who dreams of starting their own business.

As we are expanding our team, we're looking for a Technical Helpdesk Agent to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let's make it happen!

About the role:

We are seeking a highly capable and customer-focused Technical Helpdesk Advisor to join our UK Operations team. Based in Manchester, this is a permanent role suited to someone with excellent technical aptitude and a passion for delivering outstanding service. You'll play a key part in ensuring a smooth and compelling experience for our merchants, supporting them with hardware, software, and service-related enquiries.

What you'll do:

Provide first-class technical support via phone and email to myPOS merchants Troubleshoot hardware and software issues related to payment terminals and online acquiring services Guide customers through technical solutions in a clear, patient, and professional manner Ensure every customer interaction is a positive experience, reinforcing trust in the myPOS brand Escalate complex issues appropriately while maintaining ownership of the customer journey Log, track, and resolve issues within internal CRM and ticketing systems Collaborate with internal teams to ensure feedback and insights are shared Adhere to operational processes and quality standards, even during high-demand periods

This role is perfect for you if you have:

Previous experience in a technical support or helpdesk role (payment technology experience a bonus)

Exceptional communication and problem-solving skills

Technically confident with hardware/software troubleshooting

Calm under pressure, with a proactive and solution-oriented mindset

Strong organisational skills and attention to detail

A genuine desire to provide an exceptional customer experience

Flexibility to work shifts, including evenings and weekends as part of a rota

Why you should join myPOS:

Vibrant international team operating in hi-tech environment

Annual salary reviews, promotions and performance bonuses

myPOS Academy for upskilling and training

Refer a-friend bonus as we know that working with friends is fun

Annual individual training and development budget

Teambuilding, social activities and networks on multi-national level

What we offer:

Health and wellbeing programme

21 days holiday

Your birthday off (paid)

Company events

Company pension

Referral programme

Free eye test from Specsavers

Access to PERKBOX

Dress down Friday

Note: This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post-holder will be expected to participate in this process and we would aim to reach agreement on any changes.

Who we are:

Since 2014 we've been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you're at the counter, selling online, or on the move, we've got businesses covered with smart, accessible and affordable solutions that keep things easy.

Our mission? It's simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

Pro tip:

Take it easy about meeting every requirement--this job description is just that, a job description! Even if you don't tick every box, want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!

Job Type: Full-time

Pay: 24,000.00 per year

Benefits:

Company pension Cycle to work scheme Health & wellbeing programme Referral programme
Schedule:

Monday to Friday
Ability to commute/relocate:

Manchester: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Location:

Manchester (required)
Work Location: In person