Job Description

Technical IT Projects Co-Ordinator

Location: Office-Based role but flexible location - Bridgend, Plymouth or St Asaph

Salary: 28,000 - 30,000 per annum

Job Type: Full Time / Permanent

Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times)

Who are we

Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.

When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!"

The role

As our technical IT project co-ordinator, you will assist with the delivery of IT services to our ever-expanding partner base.

You will be responsible for planning and managing all IT related projects whilst handling administrative tasks such as provisioning, hardware orders and scheduling engineering diaries.

Day to day, you will organise your queue that your Team Leader has allocated you and join check-in sessions to document progress and address any obstacles that are delaying delivery. Each week you will join a Work In Progress (WIP) meeting where you will be required to provide an update on the status of your projects and any projects going live.

Some travel to our other offices may be required as would advising Account Managers as part of pre-sale activities.

Responsibilities

Projects

Planning projects that have been received from the sales team. Facilitating and holding initial kick off meetings with sales, engineering and the customer, on site if needed. Consistently updating customers on the progress of their orders. Provide documentation and a clear handover to both the client and the support teams. Responsible for always delivering world-class service. Creating accurate assets and assigning to customer agreements.

Ordering

Raising purchase orders on Halo and ensuring prices are accurate to supplier. Ordering services. Ordering hardware. Provisioning of licences such as Microsoft. Booking in stock and managing stock.

Engineering

Schedule engineers to attend site for installation and training. Create task tickets for engineers as part of your project planning.

What we're looking for

Essential:

Proven experience in IT project coordination or project support, ideally within a Managed Service Provider (MSP) or similar technical environment. Excellent organisational skills with the ability to manage multiple projects and priorities simultaneously. Confident communicator, able to translate between technical teams and non-technical clients. Proficient in using Microsoft Office 365 tools (Outlook, Excel, Teams, Planner, SharePoint).
Desirable:

Formal project management training such as PRINCE2 Foundation, ITIL v4, or Agile/Scrum certification. Strong understanding of Microsoft 365, Azure, and general IT infrastructure (networks, servers, endpoints, and security). Experience working alongside engineers, account managers, and delivery leads to ensure smooth project handover and closure.
Personal Attributes:

Highly organised & Proactive Positive, professional, and client-focused attitude. Keen interest in developing a career in IT project management and service delivery.

Benefits

Competitive salary of 28,000 - 30,000 (experience depending). Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional growth and development.

Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.

Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Benefits:

Additional leave Company pension Employee discount Free parking On-site parking Referral programme
Work Location: In person