Job Description

Job Title: Technical Lead - ServiceNow

Location: London, UK (Remote / Hybrid)

Salary: Competitive (based on experience & certifications)

About the Role

We are looking for a

highly skilled Technical Lead

to drive and oversee technical delivery across the full ServiceNow ecosystem. This individual will act as the senior technical authority across multiple implementations, ensuring best-practice architecture, high-quality delivery, and seamless execution of client engagements.

You will lead technical strategy, run workshops, guide architecture decisions, and work closely with consultants, developers, and clients to ensure the platform is designed, built, and delivered to the highest standard.

This role requires strong hands-on expertise across

CSM, CMDB, ITSM, and ITOM

, with broader module knowledge being a significant advantage. A

Certified Master Architect (CMA)

or

ServiceNow Certified Technical Architect (CTA)

is strongly preferred.

Key Responsibilities

Technical Leadership & Architecture

Act as the technical authority across ServiceNow engagements, ensuring architectural best practice. Lead architecture reviews, platform design sessions, and technical governance. Define and maintain technical standards, patterns, and frameworks. Ensure platform scalability, performance, and maintainability.

Client Engagement

Lead technical workshops with clients to understand requirements, challenges, and business outcomes. Run roadmap planning sessions and solution design discussions. Translate business goals into technical solutions aligned with ServiceNow best practice.

Delivery Oversight

Oversee end-to-end technical delivery across multiple projects. Ensure solution quality, technical integrity, and alignment with client requirements. Review and validate stories, configurations, and custom development. Provide hands-on support for complex configuration, integrations, and troubleshooting.

Team Leadership

Guide and mentor developers, technical consultants, and architects. Support skills development, certifications, and capability building within the technical team. Act as an escalation point for complex technical issues.

Collaboration & Continuous Improvement

Work closely with engagement managers, solution consultants, and project teams. Contribute to pre-sales, solution proposals, and technical scoping. Stay ahead of new ServiceNow releases, features, and product capabilities. Promote continuous improvement in delivery processes, tools, and methodologies.

Required Skills & Experience

Strong technical leadership background within ServiceNow professional services or partner environments. Proven expertise across

CSM, CMDB, ITSM, and ITOM

(mandatory). Hands-on experience architecting and delivering complex ServiceNow solutions. Strong stakeholder engagement and workshop facilitation skills. Excellent understanding of ServiceNow platform architecture, integrations, and governance. Ability to translate business and technical requirements into scalable solutions. Strong communication, documentation, and presentation skills.

Preferred Qualifications

ServiceNow Certified Master Architect (CMA)

- ideal. OR

Certified Technical Architect (CTA)

/

Certified Application Architect (CAA)

/

Certified Implementation Specialist (multiple modules)

. Additional certifications in ITOM, CSM, CMDB, HRSD, SPM, or other modules. ITIL certification, Agile/Scrum certification, and cloud knowledge (Azure/AWS) are beneficial. Prior experience mentoring technical teams and leading large-scale enterprise implementations.

Ideal Candidate Profile

A senior ServiceNow expert with a strong blend of

architectural expertise, delivery oversight, and client-facing leadership

. Comfortable leading discussions with senior stakeholders and technical teams alike. Passionate about platform excellence, innovation, and raising technical standards. Able to operate autonomously, own complex client problems, and drive outcomes.
Job Types: Full-time, Permanent

Pay: 80,000.00-125,000.00 per year

Benefits:

Company pension Flexitime Profit sharing UK visa sponsorship Work from home
Ability to commute/relocate:

London SE1: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Do you have current or Previous Experience working in the ServiceNow Partner Eco-System? Do you have experience in leading QBR's and Workshops?
Experience:

ServiceNow: 6 years (required) ITSM: 4 years (required) ITOM: 4 years (preferred) CSM: 4 years (preferred) HRSD: 4 years (preferred) CMDB: 4 years (preferred)
Licence/Certification:

CMA (preferred) CTA (preferred) CAD (preferred) CAA (preferred) CIS (preferred)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in London SE1