Job Description

The NHS Resolution Claims Management function has embarked on the next phase of transformation and expansion with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills. Having experienced and effective claims managers is a key component to the successful delivery of NHS Resolutions Strategy, and we are committed to harnessing the power of claims management expertise to achieve excellence in delivery of our objectives.

The opportunity:

We have an exciting opportunity for a Technical Leader to join our Claims Management function on a

permanent basis.

This is a key strategic role in the function and the Technical Leader is a senior member of the team, investigating, negotiating, reserving and settling claims.


The successful applicant will utilise their extensive knowledge of the Claims environment and its user needs and business goals to deliver a high-quality claims service, contributing to the delivery of the strategy and the Business Plan and meeting the function's Key Performance Indicators.

What you'll be doing

As a Technical Leader, you will be accountable for:

Technical performance of the team whilst ensuring an exemplary standard of customer service and team technical competence. Achievement of technical KPIs and the achievement of, or exceeding, designated technical audit standards. Technical development of staff in collaboration with the Operational Team Leader career development of the team.

You will contribute to successfully managing claims on behalf of Trusts or GPs and NHS England. Case managers are responsible for their own portfolio of complex and non-complex cases and conduct the investigation, quantification, and negotiation of these claims to conclusion.

What you'll bring:

Relevant to the job qualifications - Insurance/ legal/ clinical/ medical claims qualification Extensive experience of handling complex personal injury/clinical negligence claims to a successful conclusion and experience of successfully managing a complex caseload while successfully achieving set targets Able to explain highly complex issues to others and overcome any barriers to understanding. Expert, specialised and in-depth knowledge over a wide range of areas related to personal injury and clinical negligence claims Extensive knowledge and understanding of the application of current law and clinical practice to clinical and personal injury claims. Demonstrable evidence of the ability to plan and organise a broad range of complex activities and service improvement strategies with the ability to adjust plans or strategies as service and customer needs change. Experience of planning designing and delivering training interventions to share expert knowledge Understanding of NHS Resolution business and strategic objectives and philosophy and PEER values Excellent communication skills, including composing complex correspondence and legal documentation (additionally assessing written skills for this application)

We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI

Who we are

NHS Resolution is a not-for-profit arm's length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.


NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.


The claims teams manage claims emanating from former PCTs and Strategic Health Authorities, which transferred to the Secretary of State. The Claims teams work in an interesting and dynamic climate, all contributing to a continually improving claims service.

Additional information:

Closing date:

14th September

2025 at 23:59pm

We reserve the right to close the advertisement early, should we receive sufficient applications.

*Please note, if you have applied for this role in the last 6 months and have not been successful at any stage of the recruitment (shortlisting, written assessment, interview or further assessments), your application may not be considered as part of this campaign.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests

.


This role offers flexible working with a possibility to work fully remotely or in a hybrid or fully office-based setting from our Leeds Offices at 7 & 8 Wellington Place, Leeds, LS1 4AP


Please see our careers site for further details about us