Job Description

About us:

SuperAwesome powers the youth digital ecosystem, bringing together proprietary ad and gaming products, audience insights and compliance capabilities to build a safer internet for the next generation.

We lead the market at the intersection of technology, law, media and policy, so working with us gives you a chance to shape the internet of the future. Our award-winning technology, trusted by hundreds of brands and creators, enables safer and more effective digital engagement with almost half a billion young people worldwide every month.

As specialists in the under-18 audience, we have to be as curious, fast-paced and creative as kids and teens. At SuperAwesome, you'll be encouraged to own your impact, make each other more awesome and evolve like a kid.

At our core is the #SAFam, a community where every voice is valued, and diversity is celebrated. We prioritize individuality, fostering an inclusive workplace where everyone feels they truly belong.

What you'll do:

At SuperAwesome, Technical Operations Managers are the connective tissue between Ad Operations, Engineering, and Supply Management - owning our delivery infrastructure, general platform troubleshooting and QA processes that underpin our ad products.


You can expect to work cross-functionally to ensure flawless campaign delivery, integration support, tooling efficiency, and platform compliance, playing a key role in the execution and scale of our privacy-first advertising products.


You'll be successful in the role because you are curious and like to solve commercially important puzzles, you thrive working in a multi-discipline team and enjoy working in advertising technology.

In this role, you will:

Triage and resolve ad platform issues raised by Ad Operations and delivery teams, identifying root causes and collaborating with Engineering or Product where needed Oversee QA processes for Kidsafe Filter (KSF) and creative compliance Lead DSP/SSP technical onboarding, including pre-launch testing, documentation, and ongoing troubleshooting for publisher integrations and 3rd-party demand Standardize and improve creative validation workflows Partner with Yield and Optimization to diagnose delivery anomalies, e.g. pacing issues or low fill, that may stem from infrastructure or creative setup Contribute to playbook development, documenting recurring technical issues and resolutions to improve self-service across the Ad Ops team Collaborate with Engineering and Product to flag operational pain points, improve tooling, and influence the development roadmap with operational & commercial needs in mind Implement and manage incident tracking and resolution workflows, ensuring SLAs are upheld and issues are closed with clear visibility and communication Act as a key liaison across Ad Ops, Engineering, Product, and Supply teams Train delivery team members and internal stakeholders on tooling, QA protocols, and common troubleshooting pathways

Who you are:

You bring 3-5 years of experience in ad tech, technical operations, or program management, preferably within a DSP, SSP, or publisher environment You're highly organized with a proactive problem-solving mindset and strong technical acumen You have a solid understanding of programmatic infrastructure, trafficking, and ad delivery pipelines You're comfortable with incident response workflows and know how to prioritize, document, and escalate technical issues with clarity and urgency You're fluent in creative QA and ad formats (VAST, VPAID, HTML5, JavaScript), rich media platforms (e.g. Celtra) and experienced in tagging and tag wrapping You're an expert in Beeswax and familiar with DSPs like DV360, Adlook, The Trade Desk, and SSPs like Magnite, Nexxen and Improve You are comfortable working in tools like JIRA and internal dashboards; SQL skills are a plus You're confident working across cross-functional teams, and thrive in environments where you're the connective layer between business and engineering You care deeply about privacy-first advertising and compliance frameworks like COPPA and GDPR-K

Our benefits:

25 days holiday + 8 public holidays + Winter Break Enhanced Company Maternity Pay up to 100% of salary for the first 26 weeks. Enhanced Company Paternity Pay of 100% of salary for 6 weeks. 30 day sabbatical for employees who have reached 7 years tenure AXA Private Medical Insurance MHD (medical history disregarded - existing illnesses covered). Also includes an EAP Health Cash Plan to include PMI excess cover along with other benefits like physio, dental, vision etc. Life Assurance - 4x salary Income Protection - 8 week deferred period and 75% of your salary up to two years. Pension through Aegon with 4% employer contribution. * Cycle to Work & Tech Scheme