Job Description

Location: Grays (RM20) - with regular UK & international project travel

Reports to: Operations Manager

Contract: Full-time, Permanent Working Pattern: Monday-Friday, 08:30-17:00 (flexibility required for travel / project work)

RTK Group delivers end-to-end IT lifecycle, sustainability-led asset services, and complex multi-site deployment projects for global enterprise clients.

We are seeking a motivated and organised Technical Operations Team Leader to support the delivery of UK and international projects, oversee warehouse and asset operations, and provide guidance to Operations Technicians. This role is ideal for someone with strong technical ability, hands-on experience in IT hardware and logistics, and the leadership skills to inspire and direct a growing team.

Key Responsibilities

Leadership & Team Oversight Lead a small team of technicians across warehouse, onsite, and field-based projects. Delegate tasks, monitor progress, and ensure quality standards are consistently met. Provide training, coaching, and day-to-day support to junior staff. Act as the first escalation point for operational issues, reporting to the Operations Manager when necessary.

Field / Onsite Projects

Supervise and participate in de-commissioning, removal, packing, and transport of IT equipment from client sites (UK & international travel required). Lead installation and relocation projects, ensuring safe, professional delivery. Maintain strong customer relationships and represent RTK professionally at all times.

Warehouse & Asset Processing

Oversee the receipt, grading, preparation, and dispatch of IT assets. Ensure warehouse operations (stock management, housekeeping, packaging, data destruction) run efficiently. Drive continuous improvements in processes and safety standards.

Technical Testing & Refurbishment

Supervise testing, troubleshooting, and basic repairs of laptops, desktops, and peripherals. Ensure accurate recording of asset condition, diagnostics, and refurbishment outcomes. Support specialist workstreams (data erasure, imaging, part harvesting) as needed.

Systems, Data & Reporting

Ensure all project and asset management systems are updated accurately by the team. Generate and review reports on stock, project movements, and KPIs. Support commercial teams with timely and accurate information.

Customer & Internal Communication

Provide clear and proactive updates to stakeholders on project progress, risks, and issues. Capture and escalate customer feedback to help shape service improvements. Foster strong cross-team communication and collaboration.

Essential Qualifications & Experience

Experience of managing a team and driving operational improvements Experience in IT support, refurbishment, logistics, or technical field services. Excellent organisational skills and ability to manage multiple priorities. Confident communicator with strong interpersonal skills. Willing and able to travel internationally; valid passport required. Physically capable of manual handling (training provided). Full UK driving licence; comfortable with commercial vehicle operation. Working knowledge of Excel/Google Sheets for reporting. (Desirable) Technical certifications (e.g., CompTIA A+) or vocational training. (Desirable) Demonstrable leadership or supervisory experience. (Desirable) Strong technical knowledge of IT hardware (PCs, laptops, peripherals). (Desirable)
Job Types: Full-time, Permanent

Pay: 24,420.00-30,000.00 per year

Benefits:

On-site parking
Work Location: In person