Job Description

Location:

Frimley

Job Type:

Full-Time

Salary:

30k pa - 40k pa

About the Role

We are looking for a

Technical Process Lead

to support and manage technical processes, documentation and SOPs across multiple sites within a busy Tech Suite environment. This is a hands-on, mixed technical and operational role where you'll be testing client SOPs, supporting global teams, and helping to ensure devices and orders are prepared and dispatched accurately and on time.

It's a great opportunity for someone who is technically minded, enjoys problem-solving, and is comfortable working with both clients and internal teams.

Key Responsibilities

Test and validate technical SOPs issued by clients to ensure they work as intended. Liaise with clients and partners to resolve technical process issues. Keep all technical documentation and SOPs up to date and correctly version-controlled. Ensure all sites are working from the correct SOPs for each client. Provide SOP and technical process training and support to global site teams. Work with global technical support colleagues to maintain consistent standards. Assist with the technical setup of new locations and deployments. Prepare devices for dispatch (e.g. laptop provisioning, imaging, labelling). Process returned devices and update records accordingly. Pick, pack and dispatch orders in line with agreed turnaround targets. Receive deliveries, check quantities and keep storage areas tidy and organised. Maintain a clean, safe working environment and follow Health & Safety procedures. Support general Tech Suite operations and be adaptable to changing priorities.

Candidate Requirements

GCSE-level education. Experience with Microsoft Word and Excel. Any knowledge of Intune and Microsoft technologies/courses is an advantage. Strong communication skills and confidence dealing with clients and internal teams. Ability to work well in a team and under pressure in a fast-paced, target-driven environment. Flexible, willing to learn and take on new skills and processes. Physically able to carry out regular light-medium-heavy lifting as part of daily tasks.

What We Offer

Varied, hands-on role combining technical and operational work. Training and development opportunities in a growing technical environment. Chance to support global sites and be involved in new location setups. Supportive team culture with room to develop and progress.

Apply Today

If you're ready for reliable, long- term work with a professional team, we want to hear from you. Apply now with your CV or contact details for an immediate start.

Job Types: Full-time, Permanent

Pay: 30,000.00-40,000.00 per year

Work Location: In person