Job Description

We're hiring a Technical Product Manager to drive the strategy and evolution of our Kiosk and mobile platforms. You'll lead the product roadmap, manage backlogs, and collaborate with senior stakeholders to align technology initiatives with business goals.



We are looking for a Technical Product Manager to own the end-to-end product strategy, implementation, and continuous improvement of our technology supporting our Kiosk and mobile platforms, covering the roadmap, backlog management, releases, adoption and production KPIs, working with senior business stakeholders and product owners to ensure overall alignment with the business and Technology strategy.

This is a hands-on product leadership role -- perfect for someone who thrives on solving complex system integrations, managing third-party vendors, and aligning cross-functional stakeholders around a shared roadmap. You'll lead the planning and management of change across the platforms, working with the other teams across the Commercial Tower, as well as with the Hotels and Restaurants Tower, and the Infrastructure, Security and Operations teams, whether system or configuration-related, that drives value across Whitbread as a whole.

Role:

Technical Product Manager

Package:

90,000 + 30% company performance bonus and car or car allowance of 6265.00pa

Contract Type:

Full-Time and Permanent

Location:

' Holborn, London and a hybrid way of working with a minimum of 3 days a week in the office.

Why You'll Love It Here

Healthcare: Individual & Family BUPA healthcare 10% matched pension Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand

Check out all our benefits here:

https://www.whitbreadcareers.com/about-us/benefits/

What you'll be doing:

As the new Technical Product Manager looking after our hotels & restaurants Kiosk and mobile platforms. You'll be covering the roadmap, backlog management, releases, adoption and production KPIs, working with senior business stakeholders and product owners to ensure overall alignment with the business and Technology strategy. Lead the planning and management of change across the platforms, working with the other teams across the Commercial Tower, as well as with the Hotels and Restaurants Tower, and the Infrastructure, Security and Operations teams, whether system or configuration-related, that drives value across Whitbread as a whole. Ensure that requirements are accurately defined, and that implementation is scheduled and delivered in a timely and efficient manner, whether through internal or 3rd party resources and manage the relationships with the key suppliers across support, development and future development. Implement and oversee quality assurance processes to ensure the platform meets high standards of reliability and performance and provide technical guidance and leadership to the development team, ensuring best practices in coding, architecture, and deployment.

Who we are looking for:

End-to-end delivery and ownership of platform level products Proven track record in release management and working with stakeholders across IT and People teams. Experience of managing mobile platforms and in-hotel / instore technologies Strong experience managing system implementations, particularly 3rd party integrations and vendor-driven timelines. Strong technical background with proficiency in relevant technologies (e.g., cloud services, databases, web development frameworks). Comfortable working with technical teams and making product decisions that impact infrastructure, data flows, and uptime. Skilled communicator who can translate business needs into technical requirements -- and vice versa.

Be part of our Technical Team at Whitbread

Through collaboration, passion and hiring the smartest minds, our Technology team builds products and services that are used by 38,000 of us at Whitbread and millions of guests. Everything from an eCommerce website that handles 2 billion in transactions per year, to applications that are scalable across our 1,200 hotel and restaurants, devices that enable our teams and guests to have a seamless experience, all whilst keeping data secure. Together we're building the hotel of the future.