Job Description

Company description

- An exciting opportunity to join one of the Sunday Times' 100 Fastest Growing Businesses with a supportive and encouraging team culture.

Furniturebox is a fast-growing online furniture business dedicated to beautiful, quality, and affordable products backed with exceptional customer service. Offering free next day delivery up until 8pm, free returns, a 2-year guarantee and an average 4.9 out of 5 stars on Trustpilot with 8,000+ reviews. The two Directors (and Co-Founders) have big plans to continue growing to become the biggest and best furniture company in the UK, USA and globally.

Role Summary

The main responsibilities will be to support internal teams, take ownership of project administration and act as main support to Head of Technical Operations. You will play a critical role in bridging the gap between our development and operational teams, fostering seamless collaboration and ensuring efficient software delivery. This is a fantastic opportunity for someone with a keen interest in developing their existing IT skills within a team actively leveraging industry leading technology.

This role will be a hybrid position requiring 2-3 days a week at the Chippenham Head Quarters and adhoc to travel to Warminster and Bristol sites.

Duties and Responsibilities (Include but not limited to)

Reporting directly to Head of Technical Operations you will be:

Supporting and managing technical projects within the business, delivering on time with consideration of budget and change management. Supporting with building, testing and delivery of projects including implementation, issue diagnosis and fixes and upgrades. Researching and evaluating new technologies and solutions to improve IT systems and operations. Developing skills to a point of owning projects involving IT Infrastructure and AI technology utilising Agile and Waterfall methodologies Supporting IT helpdesk technician, escalating queries relating to projects and working alongside Head of Technical Operations to resolve. Responsible for managing, maintaining, and troubleshooting our expanding IT Infrastructure. Help drive efficiency within the tech stack where possible - deliver suggestions and help role out projects where applicable. Supporting the wider business by actively researching and implementing new technologies to drive efficiency over all areas of the business Help develop and improve detailed process and procedure documentation to support IT operations proactively making recommendations to improve processes Prepare and maintain written technical documentation including system builds and configuration Produce reporting on project deliverables Assist in supporting the Warehouse with technical support and system improvements on the Peoplevox WMS software and testing new shipping integrations. Offering in person and remote second line support to Chippenham and Warminster warehouses as and when necessary. Supporting internal teams looking after Brightpearl ERP, Peoplevox WMS and various REST API based applications Building and using Power BI reporting and dashboards to drive data lead decisions within the business.

What do we need from you?

Requirements:

The ideal candidate will have a minimum of 2-3 years' experience in an IT operations position or similar role within e-commerce or retail industry and who is enthusiastic about technology. A proactive, hands-on IT professional with a delivery focused approach Strong knowledge of supply chain and retail operations Excellent problem-solving and analytical skills, a strong can-do mentality and strategic mind-set, good interpersonal skills and the ability to communicate with colleagues at all levels. Possess a solid grasp of fundamental computer science concepts and have a track record of solving complex problems. Ability to translate business requirements into technical requirements and liaise with developers. Strong MS Office skills across PowerPoint, Excel, and Word Drive a culture of excellence, accountability, and innovation Ability to work independently as well as collaboratively with a team to meet deadlines.
Job Type: Full-time

Pay: 35,000.00-40,000.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Employee discount On-site parking Sick pay Work from home
Ability to commute/relocate:

Chippenham SN15 5BD: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Do you have experience coordinating IT or technical projects across multiple teams or departments? How many years Project experience do you have?
Work authorisation:

United Kingdom (preferred)
Work Location: Hybrid remote in Chippenham SN15 5BD

Application deadline: 13/06/2025