Job Description

Join Capita Public Service as a Technical Readiness Leader




Are you a seasoned technical leader with a passion for delivering complex, integrated solutions?




Capita is seeking a Technical Readiness Leader (Senior Programme Manager or Programme Director level) to spearhead the technical implementation of a strategic programme for one of our key clients.




As the Technical Readiness Leader, you will be the most senior technical authority on a transformative programme to insource and operate back-office departments. You will lead the implementation of a multi-channel contact centre, correspondence services, data warehouse, and automation/AI capabilities alongside a newly implemented ERP platform.




Ready to lead a high-impact programme and shape the future of service delivery? Apply now!

Job title:

Technical Readiness Leader

:

What you'll be doing

Lead the technical implementation of Capita's solution, ensuring end-to-end requirements traceability and high-quality design. Manage relationships with internal and external delivery partners. Oversee solution development, testing, cutover, and transition to BAU support. Ensure infosec compliance and manage post-go-live hypercare Line manage technical teams and drive continuous improvement

What we're looking for

Essential Skills & Experience

Proven success in delivering complex technical solutions in client-facing environments. Experience with global technical partners and ERP implementations. Strong negotiation and consensus-building skills. Ability to present technical concepts to non-technical audiences.

Desirable

Experience with Oracle Fusion ERP. Background in contact centre and shared service environments.

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences

What's in it for you?

Salary of Up to 94,000 plus benefits Home-Based position 23 days' holiday (rising to 27) with the opportunity to buy extra leave The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platforms

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth -- offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

Customer first, always? Fearless innovation? Achieve together Everyone is valued

What we hope you'll do next

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss.


For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.


If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com


We're truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds

Location:

Home-Based - GBR
,


United Kingdom

Time Type:

Full time

Contract Type:

Permanent