within the UK Aftermarket Operations Repair Group, you will serve as the vital link between our repair operations and our customers. This dynamic role involves managing client relationships, coordinating multi-equipment repair projects, preparing detailed quotations, tracking job progress, and troubleshooting technical challenges. You will engage directly with clients, both within the UK and internationally, to uphold NOV's standard of excellence and reinforce our reputation as the preferred partner for repair services.
About the Company
NOV (National Oilwell Varco) is a global leader in the design, manufacture, and sale of equipment and components used in oil and gas drilling and production operations.
At our Montrose facility, we specialize in delivering high-quality repair and aftermarket services that uphold our commitment to innovation, customer satisfaction, and operational excellence.
What We Offer
Opportunity to work in a global organization with a strong industry reputation
Exposure to international client relationships and project coordination
Competitive salary and benefits
Professional development through the company's competency program
A safety-focused work environment backed by comprehensive HSE policies
Key Responsibilities
Serve as the single point of contact for assigned customers
Coordinate repair projects, especially those involving multiple equipment items
Generate and revise quotations, work scopes, and quality plans
Conduct contract reviews and track repair progress
Regularly update customers on job status, costs, and technical issues
Maintain ERP systems and compliance records
Address customer complaints and facilitate resolutions
Work with internal teams to meet customer requirements and deadlines
Promote business through client engagement and identifying new opportunities
Comply with NOV's Quality Management and HSE Systems
Qualifications & Skills
GCSE Level 3 or equivalent relevant business qualifications
Experience in a similar role, preferably in the Oil and Gas industry
Strong computer literacy (Microsoft Office)
Understanding of business and technical documentation
Soft Skills (optional)
Strong customer focus with excellent communication skills
Strategic thinking and sound judgment
Time management and organizational skills
Team player with a proactive approach to problem-solving
Ethics-driven and committed to self-development
Why Join Us?
Join our Global Family
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. We believe in passionate people, independent thinking, and collaborative commitment. That's how ideas grow and innovations thrive.
At NOV, we are committed to supporting your personal, financial, and professional wellbeing. Our comprehensive benefits package includes:
Health & Wellbeing
Private Medical Insurance
Employee Assistance Programme (EAP)
Finance & Protection
Pension Plan
Income Protection
Life Assurance
Personal Accident Coverage
Flexible Benefits
(via salary sacrifice options for you and your family)
Dental Insurance
Healthcare Cash Plan
Partner Life Assurance
Critical Illness Cover
Retail Vouchers
Gym Membership
Cycle to Work Scheme
Travel Insurance
Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.
We Power the Industry that Powers the World
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success--now and in the future.
Global Family
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.
Purposeful Innovation
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.
Service Above All
This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.
Corporate
Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.
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