Job Description

Job Title: Technical Sales Support

Location: Colne

Salary: Circa 28,000

Working Hours: Monday to Friday - 09:00 - 17:30

Additional Benefits: 32 days holidays (inc bank holidays), company pension, onsite parking, regular company socials & your birthday off!

About Us:

Our Client is more than just a distributor. With over 20 years of experience, they are a trusted partner to professionals across the entertainment, architectural, installation, and leisure industries. They are supply cutting-edge lighting, audio, trussing, and accessories -- all backed by lightning-fast service and a personal touch.

From our massive product range and same-day dispatch (98% of orders!) to in-house cable manufacturing and a dedicated repairs department, efficiency and innovation are at the heart of what we do.

They are looking for a dedicated and driven warehouse operative who thrives in a fast-paced environment and is passionate about being part of a team, improving processes, and delivering results.

Our client engineers, manufactures, and distributes cutting-edge lighting and ancillary products for the entertainment industry. Their solutions serve a wide range of sectors including live performance, stadiums, arenas, hospitality, bars, and more. We proudly represent and support leading brands including ADJ, eLumen8, Equinox, and others.

With a reputation built on innovation, service, and product reliability, we are committed to delivering excellence at every stage--from pre-sales advice to post-sales technical support.

Role Overview:

They are seeking a Technical Sales Support professional to play a key role in ensuring high levels of customer satisfaction by managing and delivering post-sales technical assistance across our product range. This position is ideal for a technically-minded individual who thrives on problem-solving, enjoys working directly with customers, and has a strong understanding of entertainment lighting and control systems.

Key Responsibilities

:

Provide post-sales technical support to customers via phone, email, and ticketing systems Troubleshoot and resolve issues related to lighting fixtures, control systems, and associated equipment Assist in product testing, diagnostics, and fault resolution--both remotely and on-site if required Maintain accurate service records and customer communication logs Collaborate with the sales and product teams to provide technical guidance and support Create and maintain user guides, technical bulletins, and product FAQs Assist with returns (RMA) processing, including inspection and evaluation of returned products Support product demonstrations, training sessions, and trade events as a technical advisor Provide feedback to engineering and product development teams regarding recurring technical issues or improvement opportunities Maintain up-to-date knowledge of product specifications, industry standards, and technological developments

Key Skills & Experience Required:

Solid understanding of entertainment lighting technology, including DMX, control systems, LEDs, and effects Previous experience in a technical support, service, or product support role (ideally within the AV or entertainment lighting industry) Strong troubleshooting and diagnostic skills with a methodical approach to problem-solving Excellent verbal and written communication skills Customer-focused with a friendly, patient, and professional manner Confident in communicating technical information to both technical and non-technical customers Able to work independently and as part of a collaborative team Good IT skills, including MS Office and CRM or support ticket systems Experience with products from ADJ, eLumen8, Equinox, or similar brands Background in live events, AV integration, or theatre tech Familiarity with protocols like Art-Net, sACN, or wireless DMX Basic electronics repair skills (e.g., soldering, PCB diagnostics)
Ready to join a fast-moving team where no two days are the same?

Send us your CV and a short note telling us why you're the perfect fit for us. We'd love to hear from you.

Job Types: Full-time, Permanent

Pay: 28,000.00 per year

Benefits:

Company events Company pension Free parking On-site parking
Work Location: In person