Job Description

Are you ready to chart your own career path? With our refreshed strategy, we're building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.

At a glance:

Location:

Cirencester Office

Workplace Type:

Employment Type:

Permanent

Seniority:

Mid-Senior Level

The role:

Provide technical support to the Partnership regarding Pensions, Protection, Tax and Trusts or Advice Guidance. Provide a peerless technical query resolution service, via phones, email and Live Chat, adhering to agreed standards, to Partners and PSS to agreed service levels. Provide 'added value' services to the Partnership as required. Personally contribute to the continuous improvement of the technical query resolution service
Be a technical specialist for the team and Partnership to refer to.

What you'll be doing:

Accurately resolve technical and advice queries received via Live Chat, phone, email, ASK and any other digital media within agreed service levels Drive continuous improvement of the technical query resolution service through liaison with various departments to develop systems and tools to support the Partnership in resolving their queries in the most efficient way To provide bespoke presentations to potential and existing Partners to enable them to be the best and most productive that they can be Consult on bespoke complex queries as part of the Mezzanine service (a service that Partners book for longer more detailed queries), acting as the subject matter expert Take a high degree of personal responsibility for maintaining awareness and improving own technical knowledge in the Financial Services and Wealth Management sector, SJP products/processes/system knowledge as well as service skills Lead development for colleagues through the delivery of training in line with the Pathway to Competency to ensure the continuation of a high standard of service in the team Draft and technically sign off the development, launch and maintenance of supporting technical/advice framework content and material for distribution to the Partnership through selected media (eg. Techlink articles, Partnership websites) Acting as subject matter export on projects within the division and wider company

Who we're looking for:

A technical expert who enjoys working in an environment that allows your technical knowledge to flourish and help others in what is a valuable service for the partnership.

Essential Criteria

Qualification to level 4 Diploma required and working towards/willing to work towards level 6 (chartered) Recognised experts of all products/services/systems offered and used by SJP regarding Pensions, Protection, Tax, Trusts and Advice Guidance Solid understanding of the SJP Advice Framework Strong written and verbal communication

Desirable Criteria

Experience of working across a variety of media including Live Chat, email and telephone Experience of working in a fast-paced technical query resolution environment - with high quality standards and deadlines

What's in it for you?

We reward you for the work you do,

whether that's through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.

We also have benefits to support whatever stage of life you are in, including:

Competitive parental leave (26 weeks full pay) Private medical insurance (optional taxable benefit) 10% non-contributory pension (increasing with length of service)

Reasonable Adjustments

We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk

Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

What's next?

If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking 'apply' below and our team will be in touch.


As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.