Job Description

About The Role
At GRAHAM, we're not just one of the UK's leading Total FM providers - we're also a trusted partner, committed to enhancing the experience and making the lives of our clients' easier. We are seeking a Technical Services Facilities Manager to join us to help us create a hassle free environment for our clients and engineers. Reporting to the Senior Contracts Manager, the candidate will be responsible for the successful delivery of Hard Maintenance services to a number of contracts in Northern Ireland. This Contract delivers all aspects of Hard Maintenance and Minor Project works. This includes Planned and Reactive Maintenance - Electrical, Mechanical, fabric repairs and specialist subcontractors.
Energised by continued growth, and boasting an annual turnover in excess of 1bn per annum, we're committed to investing in our people and creating the conditions for them to excel. If you are an experienced Technical Services Facilities Manager with an appetite to succeed, we want you to join our team.
Location: Wildflower Way, Belfast
Hours of Work: Monday to Friday, 37.5 hours per week
Job Type: Permanent / Full Time
The Technical Services Manager will:

• Ensure service delivery is of the highest level and meets and exceeds all contractual KPI's.
• Manage our team of Engineers and plan their workload to maximize efficiency.
• Ensure that all planned preventative maintenance and reactive repairs are completed on time and to the highest quality.
• Provide reports on completion of Statutory and Non Statutory Maintenance and their associated remedial actions.
• Generate a Monthly Contract Report on operational performance to include as a minimum, PPM & Reactive Maintenance, Financial Performance and SHEQ.
• Manage the contract P&L, reporting on costs, WIP, sales and gross profit.
• Measure and generate monthly invoicing using agreed scheduled rates.
• Ensure that all jobs completed in the month are invoiced promptly and accurately.
• Ensure contractual obligations and comply with the Companys rules and procedures when working on our Clients premises.
• Organise and arrange the delivery of parts and managing an appropriate level of stock.
• Provide guidance and assistance to the Client and Graham engineering teams and adopt a can do attitude at all times.
• Monitor the productivity of our own team and sub-contractors by carrying out audits on work completed and instigating corrective action as required.
• Support the business by effective communication, promoting efficiency and innovation.
• Carry out any other duties including business development and taking on additional duties as the company continues to expand.

This job description is intended to give the post holder an appreciation of the role envisaged for the job title and the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.
About You
Essential Criteria:
1. Third Level Technical Qualification or Relevant Management Experience
2. CSR Site Safety Supervisor or equivalent
3. Demonstrate relevant previous experience in Managing Maintenance and Minor Works on a multi-site estate
4. Have a track record in delivering Building, Mechanical, Electrical and Specialist Maintenance Services
5. Demonstrate a strong knowledge of all building and specialist services.
6. Excellent communicator with the ability to integrate into the Clients Estates Team and leadership skills
7. Sound Commercial and administration skills with an understanding of the importance of paperwork and the accuracy and timeliness of submission of the same
8. Experience in planning workload and labour resource
9. Sound administration and IT skills with demonstrable proficient use of the full Microsoft package to include: Excel, Word, PowerPoint, Project
10. Full current UK drivers' licence
11. Ability to successfully complete Non-Police Personnel Vetting
Desirable Criteria:
1. Experience in using Facilities Management Software
2. Knowledge of L8 compliance
3. A clear understanding of the commercial requirements within a maintenance environment
4. Experience in measuring works on a Schedule of Rates basis i.e. PSA or NSR Schedules
5. Experienced in Business Development and identifying opportunities for further business growth in the area
6. Understands the local Facilities Management and Maintenance Market - Can identify local supply chain.
Please note that Applicants will not be expected to meet any (or all) of the desirable criteria to be considered for interview. Desirable criteria will only be used as part of the shortlisting process in the event there are a large number of Applicants. We are committed to developing a diverse and inclusive workforce and particularly welcome applications from females and individuals from a minority ethnic background who are currently under represented in our industry.
A basic disclosure may be requested if security clearance is required by 3rd party clients and a criminal record will not necessarily be a bar to obtaining a position. Our Access NI/Vetting and Barring Scheme Policy and Policy on the Recruitment of Ex-Offenders is available upon request. Access NI Privacy Notice can be viewed at:
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About Us

Skills Required