Job Description

Technical Solutions Expert ?FAE?

We are excited to be able to offer an interesting internal opportunity to join the Sales team based in Europe. Please see full details of the role below and feel free to apply using the link if you are interested.

Role Overview

Working with Sales, Product Management, and Engineering & Operations teams, you will interface directly with customers at a deep technical level to drive adoption and accelerate revenue for Kigen's solutions. This role requires a high degree of autonomy and excellent communication skills to oversee the implementation and delivery of technical projects. A deep understanding of IoT device implementations, including software integration for constrained environments, is essential.

What you will be doing:

Sales Enablement:

Build strong technical and business relationships with customers, supported by cross-functional Kigen teams. Clearly articulate and educate customers on Kigen's value proposition and technical offerings. Promote and support trials for eSIM, eIM, and In-factory profile provisioning solutions. Capture and synthesize technical requirements into well-defined solutions; perform technical viability assessments, scope efforts, and estimate projects. Collaborate with Sales Managers and internal teams to oversee technical project delivery and responses to RFIs, RFPs, and tender bids. Act as the customer's voice to Product and Engineering teams, conveying field requirements, and Kigen's voice to the customer, guiding them on current and upcoming capabilities.

Account Technical Support

:

Engage with customers to gather technical requirements, define statements of work, and ensure timely, effective solution delivery. Support customer integration of Kigen solutions, including reference designs for constrained devices. Coordinate closely with Project Managers, Product Managers, Professional Services, and other cross-functional teams to ensure project success. Define post-delivery acceptance testing procedures to ensure customer satisfaction. Respond to technical queries and assign tickets to appropriate Kigen engineering teams, managing the delivery process. Deliver advanced technical training to customers on Kigen products and services. Employees will be required to ensure any Kigen security obligations are adhered to at all times. This will require an undertaking to commit to training and awareness programs and adherence to relevant regulation and procedures including Kigen Security Management Policies and Procedures, Kigen confidentiality agreements and other requirements of outside agencies.

Basic Qualifications:

Bachelor's degree in Computer Science, Electrical Engineering, or a related discipline. Minimum of 5 years in a technical, customer-facing role. Strong experience and understanding of smart card technologies and specifications (e.g., 3GPP, ETSI, Java Card, GlobalPlatform, GSMA, TCA), as well as embedded systems and cellular modem integration using AT commands. Familiarity with compliance standards and regulations (e.g., GSMA SAS) within the SIM/eSIM domain. Understanding of enterprise software architecture and SaaS models, ideally within IoT or telecom environments. Excellent communication, presentation, and listening skills for a wide range of audiences. Proven ability to manage technical discussions and resolve conflicts in collaboration with Account Managers. Strong analytical skills to synthesize multiple perspectives and drive consensus and decisions.Highly organized, flexible, and autonomous -- a problem solver with a proactive, "can-do" mindset. Demonstrated ability to identify inefficiencies and suggest improvements that accelerate customer integration. Willingness to travel based on customer and project needs.

Preferred Qualifications:

Knowledge of SIM/eSIM file structures, personalization, Java Card applets, and profile lifecycle management. Deep understanding of cellular network standards (2G/3G/4G/5G, LTE-M, NB-IoT) and their interaction with UICC/eUICC. Experience working with OEMs to integrate SIM/eSIM solutions into connected devices (e.g., industrial, automotive, consumer electronics, or IoT hardware). Familiarity with the SIM/eSIM ecosystem, including data preparation, personalization, compliance, and GSMA SAS standards. Knowledge of GSMA Remote SIM Provisioning (RSP) specifications for M2M, Consumer, and IoT use cases. Hands-on experience with OTA platforms, SMS/HTTP delivery, and device management tools. Understanding of security protocols relevant to SIM/eSIM (e.g., SCP03, PKI). Proficiency with tools like trace analyzers, profile design tools, APDU scripting, mobile simulators, and LPAd. Ability to analyze logs and traces, and troubleshoot complex integration issues from SIM to network level. A real team player who aspires to our core values of: + Passion for customer success. + Be excellent to all.
+ Think big, act fast.