Job Description

At Project Better Energy, we're on a mission to make renewable energy accessible to everyone. Project Better Energy takes pride in specialising in all elements of green technology, being the home of Project Solar UK, Project EV, Project CURV, and Project Digital UK. Through working together, our goal is to achieve a carbon net-zero, eco-friendly future by providing high-quality products and services.

As a Technical Support Advisor, you'll be the face of Project EV. Delivering outstanding customer service and expert guidance to ensure customers get the very best from our market-leading products.

Why Project Better Energy?

Salary of 25,396.80 per annum

Monday to Friday working 8.30am - 5pm

40 hours per week

25 days holiday PLUS bank holidays

Employee assistance program

Discount platform

Cycle to work scheme

LMS platform to assist career progression and personal development

Pension salary exchange

Enhanced maternity leave

Private Health Care

Mental Health Support

Free eye test

Free Parking

Company Pension

Day to Day

Be the first point of contact for customers with technical queries

Apply products knowledge to quickly identify solutions for customers

Provide clear step by step guidance to solve customer queries

Log and track all customer interactions in the CRM system

Escalate complex issues to engineers when needed

Work closely with other departments to enhance the customer journey

Report recurring issues and FAQs to the Technical Manager to improve processes

Deliver a high standard of customer service, ensuring queries are handled professionally and efficiently

Drive positive customer feedback across Trustpilot, Google, and other platforms

What will you bring?

Strong customer facing experience

Hardworking, dedicated and motivated to succeed

Ability to stay calm, organised, and focused under pressure

Confident multitasker, managing competing priorities effectively

Strong problem-solving skills with a proactive approach

Excellent communication skills, both verbal and written

True team player who collaborates and supports colleagues

Eagerness to learn, develop, and grow your technical skills

Project Better Energy commitment:

We are committed to fostering a workplace where diversity is celebrated, equity is prioritised, and inclusion is the norm.

We are committed to building a culture where every individual feels respected, valued, and empowered to contribute their unique perspectives.

Job Types: Full-time, Permanent

Pay: 25,396.80 per year

Benefits:

Company pension Employee discount On-site parking
Ability to commute/relocate:

Burton-On-Trent DE13: reliably commute or plan to relocate before starting work (required)
Experience:

Technical Support: 1 year (preferred) Customer service: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Location:

Burton-On-Trent DE13 (preferred)
Work Location: In person